Worker Trust and Safety Coordinator (Buenos Aires)

HireArt

Buenos Aires
Permanente
Tiempo completo

Hace 1 día

You will think critically about the contractor experience to anticipate the needs of our contract employees and our clients. This includes identifying root causes of complex issues, recommending process improvements, and collaborating cross-functionally to ensure a seamless support experience.While this role focuses primarily on Tier 3 inquiries and escalations, you will also have the flexibility to support Tier 2 inquiries as needed to help maintain operational continuity and service levels.Day-to-day, you will use strong prioritization and time management skills to support workers through sensitive and complex employment situations while helping create a positive and compliant employment experience.**As a Worker Trust and Safety Coordinator, you’ll**:- Serve as a primary support resource for Tier 3 employee inquiries and escalations.
- Guide workers through LOA and accommodations processes, ensuring timely communication, accurate documentation, and compliance with applicable policies and regulations.
- Maintain up-to-date knowledge of state specific leaves, including but not limited to the California Family Rights Act (CFRA).
- Investigate and resolve complex worker issues, coordinating with internal stakeholders such as HR, Payroll, Benefits, and Account Management as needed.
- Support Tier 2 inquiries (payroll, benefits, etc.) during high-volume periods or when operational coverage requires.
- Identify root causes of recurring issues and recommend improvements to processes, documentation, and internal workflows.
- Document cases clearly within support systems and maintain accurate records for compliance and reporting.
- Help improve, create, and implement processes and best practices related to worker support, particularly in LOA and accommodations management.
- Participate in cross-functional collaboration with Product, Account Management, Finance, Payroll, and other teams, as required.
- 3+ years of customer support, HR operations, or employee relations support experience
- Experience handling complex employee cases or escalations
- C1/C2 level English proficiency with strong written and verbal communication skills
- Experience with Zendesk or similar ticketing systems
- Strong ability to manage sensitive situations with compassion, empathy, discretion, and professionalism
- Self-organizing, proactive, resourceful, and detail-oriented
- Ability to think critically about business issues and recommend thoughtful solutions
- Basic understanding of Slack, Google Suite, and other tools used for organizational collaboration**You'll really stand out if you have**:- Experience supporting leave of absence programs (FMLA, medical leave, personal leave).
- Experience managing or supporting workplace accommodations requests.
- Previous experience working in a support role for a tech or staffing company with a high volume of support inquiries.
- Familiarity with HR compliance considerations related to employee leave or accommodations.**HireArt offers a benefits package that includes**:- Work-from-home benefits, including:- Workspace/home office set-up stipend
- Company provided laptop
- Paid time off

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