Technical Support Engineer (Neuquén)
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- Neuquén
- Permanente
- Tiempo completo
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you
ABOUT THE ROLE
As a Technical Support Engineer, you will play a key role in helping customers successfully use complex software products by diagnosing and resolving advanced technical challenges. Working closely with engineering and product teams, you’ll ensure issues are addressed efficiently while improving overall product quality and customer experience. This role offers the opportunity to deepen expertise in Java, the Atlassian ecosystem, and modern development environments while mentoring teammates and contributing to continuous improvement.
WHAT YOU WILL DODiagnose and resolve advanced technical issues across multiple programming languages, build environments, and deployment scenarios
Escalate critical issues to R&D; with detailed technical analysis while maintaining transparent customer communication throughout resolution
Build and maintain a comprehensive knowledge base of solutions, workarounds, and best practices
Mentor L1/L2 engineers and conduct knowledge transfer sessions to elevate team capabilities
Gather customer feedback on features and bugs and communicate insights to the product teamMUST HAVESMinimum 2+ years of experience in customer-facing technical roles within software organizations
Fluent in written and spoken English
Versátil to work in EU or US time zones
Strong knowledge of Java 11+ (Java 17 preferred)
Hands‑on experience developing applications using Atlassian SDK and Atlassian Plugin Framework
Experience with Maven, Git/Bitbucket, and Bamboo build pipelines
Experience with React, Node, and package managers
Good knowled
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