Assistant Director - Service Excellence Consultant - EY Global Delivery Services (Buenos Aires)

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  • Buenos Aires
  • Permanente
  • Tiempo completo
  • Hace 1 día
Assistant Director – Service Excellence – Rank 63\nLocation: Buenos Aires, Argentina\nJob Summary\nGlobal Delivery Services (GDS) significantly contributes to EY’s globalization efforts and is divided into three main areas: client services, enablement services, and GDS Operations. The role pertains to enablement services, which currently includes Procurement, Talent, Finance and Accounting, IT, Risk Management, Creative Agency, Learning Solutions, Administrative and Workplace Services, and Program Execution Services, as well as support for client services and GDS operations. The overarching objective is to achieve effectiveness and efficiency to provide sustainable value and is integral to EY’s transformation projects and change management delivery.\nKey Role and Responsibilities\nAs a consultant, the Assistant Director will provide strategic insights and solutions to drive service excellence. They will mentor team members and business teams, fostering a culture of continuous improvement and professional growth. By leveraging their expertise, the Assistant Director will guide the implementation of best practices and innovative methodologies within the organization.\nInnovation, Continuous Improvement and Digital Transformation\n\n
- Assist in defining, adapting, and implementing project management methodologies at the service function level.
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- Drive the continuous improvement agenda on a regular basis and governance.
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- Build an efficiency pipeline through design thinking workshops and identify transformation projects.
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- Help and assist business to implement CI and transformation projects through various methodologies including process reengineering.
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- Run culture building program for the business.
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- Share best practices across organization through a systematic program.
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- Identify opportunities for digital enhancement by analyzing current business processes and techno

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