Technical Support Engineer (Bahía Blanca)
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- Bahía Blanca, Provincia de Buenos Aires
- Permanente
- Tiempo completo
If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you
About the Role
As a Technical Support Engineer, you will play a key role in helping customers successfully use complex software products by diagnosing and resolving advanced technical challenges. Working closely with engineering and product teams, you’ll ensure issues are addressed efficiently while improving overall product quality and customer experience. This role offers the opportunity to deepen expertise in Java, the Atlassian ecosystem, and modern development environments while mentoring teammates and contributing to continuous improvement.
What you will doDiagnose and resolve advanced technical issues across multiple programming languages, build environments, and deployment scenarios;
Escalate critical issues to R&D; with detailed technical analysis while maintaining transparent customer communication throughout resolution;
Build and maintain a comprehensive knowledge base of solutions, workarounds, and best practices;
Mentor L1/L2 engineers and conduct knowledge transfer sessions to elevate team capabilities;
Gather customer feedback on features and bugs and communicate insights to the product team.Must havesMinimum 2+ years of experience in customer-facing technical roles within software organizations;
Fluent in written and spoken English;
Versátil to work in EU or US time zones;
Strong knowledge in Java 11+ (Java 17 preferred);
Basic knowledge of clustered environments, thread safety, data center scalability, and network protocols;
Good knowledge of Linux and Windows operating systems;
Experience with JIRA for issue tracking and project management
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