Scrum Master (Servicenow)

Buenos Aires
Permanente
Tiempo completo

Hace 14 horas

**Why Kyndryl**Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.**Your Role and Responsibilities**Scrum Masters at Kyndryl enjoy an empowering culture, a wide spectrum of opportunities, and a chance to move up in the career path that fits them best. Here you’ll work with and support the biggest companies across all industries and learn new, cutting-edge tech in real time, all the time and get paid to upskill. You can reinvent yourself and your career with multiple paths at one company and still find great work/life balance. You’ll also get the chance to network and promote yourself to leaders and specialists in your field.For emphasis, key roles will be:- Deliver team coaching using a servant leadership style where relevant and leading by example,
- Guiding the team on how to get the most out of Self-management,
- Ensure the continual improvement of processes within the Scrum teams,
- Help and support the team in meeting their sprint goals and overall commitment to continuous improvement,
- Manage system dependencies at planning, implementation, and support stages to ensure appropriate resource allocation and on time delivery,
- Identify, flag, and manage issues that pose a potential risk to delivery or client satisfaction,
- Assist with internal and external communication, improving transparency, and radiating information,
- Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on collaborative problem-solving,
- Support and coach the Product Owner, especially on grooming and maintaining the product backlog,
- Undertake as requested other activities that may be outside of your area of focus but contribute to the overall success of the ServiceNow program,
- Proactively contribute to the positive culture of the programmer’s values through your everyday behaviors,
- Support in the delivery of the program with system dependencies, implementation, and support stages to ensure appropriate resource allocation and on time delivery.**Required Technical and Professional Expertise**3 to 5 years’ experience in:- IT Service Management / IT Operations Management,
- ServiceNow foundational knowledge,
- Strong leadership skills,
- Excellent verbal and written communication skills (including presentation development) with clients, end-users, and team members at senior levels,
- Proven problem-solving and collaborative skills,
- Interpersonal skills for negotiation of priorities and resolution of conflicts amongst project stakeholders,
- Expert time management and organizational skills with ability to prioritize; a self-starter able to work independently with minimum supervision,
- ServiceNow reporting.**Preferred Technical and Professional Experience**
- ServiceNow Certified System Administrator,
- ITIL Foundation + Certification (nice to have),
- Able to use the Agile Development module in ServiceNow.**Required Education**High School Diploma/GED**Preferred Education**Bachelor's DegreeDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.**Other things to know****Primary Job Category**Technical Specialist**Role (Job Role)**Application Developer**Employment Type**Full-Time**Contract Type**Regular**Position Type**Professional**Travel Required**Some travel may be required based on business demand**Company**(Y002) Kyndryl Argentina S.R.L.**Is this role a commissionable / sales incentive based position**No

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