Technical Support Representative - DLO
- Argentina
- Permanente
- Tiempo completo
- We're committed to bringing passion and customer focus to the business._Corporate OverviewWe are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.Protection Starts with People.The Role and the TeamDo you have a passion for educating customers on technology solutions?Here in Proofpoint's Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.Do you have the need for speed?As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing.Ever spend time learning something new, just because you were curious?Have a desire to work independently AND part of a team?We also believe it’s important to have demonstrated the ability to work independently or part of a team. While most the work we do is independent, we work as a team to meet the needs of all of our customers using collaborative techniques with others on the team.Your day to day- Ensure high quality customer service and technical troubleshooting to both internal (Proofpoint Employees) and external customers (Administrators)- Proactively research and integrate product changes into daily support process- Maintain a consultative approach to customer support and program implementation- Act as an intermediary between customers & internal teams to resolve escalated & technical issues- Maintain the customer-facing knowledge-base documentation- Perform other duties as assignedWhat you bring to the team- Bachelor’s degree in a technology-related program, or an equivalent combination of education and work experience-
- At least two years of demonstrated success in customer support required, preferably supporting a SaaS product-
- Must enjoy the rewards and challenges of a large dynamic, collaborative group-
- Adaptive skills, learns quickly, asks questions, and solves and resolves independently-
- High energy, confident, and enthusiastic attitude-
- Demonstrate innate customer care with strong verbal and written communication skills-
- Demonstrate smart decision making with attention to detail-
- Ability to identify resources and achieve exceptional customer satisfaction- Why Proofpoint
- Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.
- #LI-JR1
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
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