Analista Jr Dcx
- Zárate, Provincia de Buenos Aires Buenos Aires
- Permanente
- Tiempo completo
With operations in 40 countries, 320 dealerships, and 650 points of sale, it offers 48 vehicle models across various segments.
The regional models Corolla, Corolla Cross, Yaris, Hilux, and SW4/Fortuner are produced in Brazil and Argentina.
Toyota is also committed to social and environmental initiatives, including the Toyota Environmental Challenge 2050 and achieving regional carbon neutrality through diversified electrified vehicle portfolios.
Job Description: We are seeking a skilled and motivated Junior DCX Analyst to join our TLAC DCX - Connected Vehicles Projects team.
Key Responsibilities: Provide technical support to call center teams and dealerships, ensuring quick and effective resolution of connected vehicle issues.
Identify and implement process improvements in internal and service processes, collaborating with IT teams to create innovative solutions.
Map, review, and optimize workflows, implementing new processes to enhance customer experience and service efficiency.
Analyze data and feedback to identify recurring issues and develop preventive solutions.
Act as a liaison between operations and IT teams to facilitate effective communication and improvements.
Identify and propose service and support enhancements within the connected vehicle ecosystem.
Apply and analyze customer satisfaction metrics such as NPS, driving continuous improvements.
Ensure dealer network alignment with best practices and connected vehicle program guidelines.
Support training and development programs for internal teams and strategic partners.
Requirements: Bachelor's degree with strong oral and written communication skills, capable of presenting complex data clearly.
Experience in call center operations, customer service, or technical support.
Knowledge of customer service KPIs, quality metrics, and performance indicators.
Experience with NPS methodologies and satisfaction surveys.
Analytical skills to interpret data and propose strategic actions.
Ability to work with diverse stakeholders and strategic partners.
Organizational skills, sense of urgency, and problem-solving focus.
Excellent communication, collaboration, organizational, and leadership skills.
Experience in digital products and services development, management, or implementation, including applications, platforms, and connected services, is valued.
Knowledge of tools like Power BI, Tableau, and CRM platforms is advantageous.
Preferred Qualifications: Adaptability, Challenge, Customer focus, Delivery, Growth, TLAC - University degree What We Offer: Competitive salary and benefits Flexible working hours for administrative areas Opportunity to learn the "Toyota Way" daily Freedom to build your career path Inclusive, multicultural, and dynamic environment Who Are We Looking For?
We seek diverse talents across all areas and cities, willing to embrace our transformation journey, viewing challenges as opportunities for growth and learning.
We value diversity to foster innovation and continuous learning from different perspectives.
If you're up for this challenge, apply now!
About Us (English) Our people are driven by the company's purpose of offering practical and sustainable mobility solutions to society.
We value diversity and ideas to overcome challenges and improve skills, fundamental for emerging talent.
We are a Japanese multinational with over 80 years of history, built on respect for people and continuous improvement, following the TOYOTA WAY.
We move to create a new future, keep pace with world changes sustainably, ensure great experiences for our customers, and move because our people make us move.
Join us in this movement!
Our Mission: Produce happiness for all people.
Our Vision: Create mobility for everyone.
Our Values: We act for others, work with integrity, driven by curiosity, seek continuous improvement, create space to grow, welcome competition, show respect for people, and appreciate our people.
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