Staff Technical Program Manager
Upbound
- Paraná, Entre Ríos
- Permanente
- Tiempo completo
This is a senior individual contributor role serving our Strategic segment — Upbound's most complex, highest-value enterprise accounts, including Fortune **** companies deploying Crossplane-powered infrastructure control planes at scale.
This is not a project coordinator position.
We are looking for a deeply experienced program leader who has navigated large enterprise organizations, earned the trust of VP- and C-suite stakeholders, and obsesses over the operational details that determine whether a complex technical program succeeds or stalls.
You bring a builder's mindset — actively using AI tooling to automate program workflows, scale your impact across accounts, and help define what a world-class post-sales TPM function looks like.
In this role, you will:
Enterprise Program Leadership
Own the end-to-end post-sale engagement + account planning program for a portfolio of Fortune **** strategic accounts: From implementation kickoff through adoption, value realization, and renewal readiness
Design and maintain rigorous program governance: project plans, RAID logs, milestone tracking, and executive status reporting tailored to complex enterprise environments
Proactively surface risks, drive escalation paths, and resolve blockers before they become program-threatening — keeping meticulous documentation that Fortune **** stakeholders expect
Executive Stakeholder Management
Serve as the senior post-sale point of contact for VP- and C-suite stakeholders, including VP Engineering, CTO, and VP Platform Engineering personas at large enterprise accounts
Lead Executive Business Reviews, onsite COE initiatives, and program health check-ins.
Translate infrastructure progress into business outcomes, risk posture, and ROI narratives
Navigate the organizational complexity of large enterprises: competing priorities, multiple business units, and shifting stakeholder maps — while keeping programs on track
Partner with Account Executives on renewal and expansion motions, providing executive relationship insights and program health signals to support commercial strategy
Technical Collaboration & AI-Powered Operations
Excited about actively leveraging AI tools to scale your impact: automating status reports, generating meeting summaries, building reusable program templates, and surfacing account health signals
Engage credibly with deeply technical audiences: platform engineers, SREs, and architects empowered to translate technical program status into clear executive and business narratives
Help define the TPM operating model at Upbound!
As an early hire, you will have significant influence over the processes, playbooks, and tooling that future TPMs inherit
You are a good fit if you have:
10+ years in Technical Program Management or post-sales technical delivery, with meaningful experience supporting Fortune **** or equivalent enterprise customers
Demonstrated track record managing large-scale, complex technical programs in infrastructure, cloud, or developer tooling environments
Executive-level communication skills — you write with precision, present with confidence, and earn trust with senior technical and business leaders quickly
Extreme attention to detail: you catch what others miss, your documentation is always current, and you hold yourself and others to a high standard of rigor
Technical fluency sufficient to engage credibly with platform engineers and architects on cloud infrastructure, Kubernetes, and DevOps workflows
Active user of AI tooling — you are already using LLMs and automation to make yourself more effective, and you want to push this further
Comfortable operating in ambiguity as an early member of a function being built from scratch
It is a plus if:
Familiarity with Crossplane, Kubernetes, or cloud-native infrastructure platforms (AWS, GCP, Azure)
Experience at an infrastructure software company or developer tools startup serving enterprise customers
PMP, PgMP, or equivalent program management certification
Experience implementing and/or using project and account management software
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