Junior Project Support Specialist with Lithuanian or Latvian Language IRC290605
GlobalLogic Ver todas las vacantes
- Buenos Aires
- Permanente
- Tiempo completo
You aren’t just a “task tracker”; you are the connective tissue between Cloud Infrastructure, Architecture, Software Engineering, and Customer Support. You will take highly technical, often ambiguous infrastructure goals and translate them into executable roadmaps that provide clear value to the business and our customers.Requirements
- Experience: 5+ years of TPM experience, with at least 2 years focused on Infrastructure, Platform, or Cloud Engineering programs.
- Technical Literacy: Strong understanding of distributed systems, enterprise saas, and cloud-native technologies.
- AI Fluency & Augmented Productivity: Proactive in leveraging AI or automation tools (e.g., LLMs for documentation synthesis, automated reporting, etc.) to accelerate program delivery and improve personal and team efficiency.
- Specific Tooling: Experience with Orkes (Netflix Conductor) a plus, tools used in layered architectures or similar orchestration/data-caching layers is a significant plus.
- Education: Bachelor’s degree or a related experience
- Directive: You aren’t afraid to make a call when teams are stuck.
- Agile: You maintain a lean and focused operational model, valuing outcomes and team velocity over process for process’s sake, and are always willing to pivot your approach to solve for the fastest path to value.
- Technical: You are technically curious and interested in understanding the details of engineering solutions, so you can solve related problems.
- Supportive: You view your success through the efficiency of the teams you support.
- Organizational Prowess: Ability to manage programs spanning 2+ engineering pods and multiple non-engineering departments (Sales, Support, Marketing).
- Continuous Methodological Evolution: Demonstrated “growth mindset” with a proven willingness to pivot approaches and adopt new methods or internal tools as the organizational scale and technical landscape evolve.
- Operational Innovation: A track record of not just following a playbook, but actively looking for ways to “automate the boring stuff,” reducing manual overhead for both yourself and the engineering teams you support.
- Drive Modularization Initiatives: Lead the cross-functional effort to modularize our monolithic components, ensuring minimal disruption to ongoing feature development.
- Infrastructure Roadmap Execution: Partner closely with Infrastructure and Architecture teams to roll out stack modernization projects, including the implementation of workflow orchestration and caching layers (e.g., Orkes).
- Lifecycle Management: Own the program lifecycle from “Strategy Inception” to “Production Launch,” ensuring that technical debt is addressed as a first-class citizen alongside new platform capabilities. Will be key to manage phased rollouts and stakeholder alignment.
- Bias for Action & Operational Ownership: Exhibit a relentless drive to “get things done” by taking end-to-end ownership of program outcomes; you don’t wait for permission or guidance to resolve blockers, bridge communication gaps, or move a project from concept to implementation in the face of ambiguity. Don’t be afraid to make decisions and correct course when necessary all in service of quality & efficient solutions delivery.
- Strategic Reporting: Author and distribute high-fidelity status updates, risk assessments, and KPIs. You will be responsible for ensuring PED leadership has a clear view of infrastructure health and program velocity.
- Dependency Mapping: Proactively identify and resolve dependencies among delivery teams.
- Technical Translation: Act as the primary interface & key liaison between deep-backend engineering teams and product engineering teams. Also important to be able to communicate with non-technical stakeholders in Customer Support.
- Ambiguity Resolution: Identify misalignment or ambiguity in requirements across engineering teams and drive to a “Directive” resolution to keep programs moving.
- Support Readiness: Ensure Customer Support teams are fully enabled and prepared for customer-impacting changes.