Paralegal with a passion for customer service (LegalTech)\nJoin Codekeeper and play a key role in driving exceptional customer success for our clients.\nAs a LegalTech company, we operate at the intersection of legal drafting and review, customer communication, and technical support. This is a dynamic, multifaceted role where legal expertise meets technology and client engagement.\nWe’re searching for a talented Paralegal who is passionate about customer service, detail-oriented, and confident working in a fast-paced SaaS environment. If you enjoy combining legal precision with problem-solving and direct client interaction, this role offers a unique opportunity to grow and make a real impact.\nWe’ll be accepting applications over the next two months and will appoint the right candidate as soon as we find the perfect fit. Role Description\nAs a Paralegal with a passion for customer service (LegalTech) within the Customer Success team, this role is pivotal in ensuring customers attain their desired outcomes using our product or service. This responsibility is crucial for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction.\nAdditionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality. Key Responsibilities\nLegal Drafting/Review\nAs part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements\nYou’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client\nCustomer Service\nYou’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account\nSince we operate a full service model, you’ll be making sure their requests are handled quickly and correctly\nTech Setup Support\nCustomers will also be required to set up connections between their source code management platform\nYou will support them in this process and make sure everything is administered correctly on our side\nSales Support\nSince in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service\nThis is done via email and website chat\nReport Drafting\nSome of our customers require us to inspect information they provide\nYou draft the reports and send them back to them About the Company\nCodekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era.\nWe offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.\n🌐 codekeeper.co/ What We Offer\nPassionate and fun-loving colleagues\nStartup mindset with ample opportunities for growth\nRegular team activities and gatherings\nComprehensive onboarding process with a dedicated ramp-up period A supportive team that values open communication and direct feedback A chance to excel in your career and make a difference What We Are Looking For\nWe are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.\nPrior experience in customer success or similar role is preferred\nProficiency in drafting legal documents\nExposure to working with diverse companies of varying sizes and industries Additional Requirements\nAnalytical thinking, and a proactive attitude\nExcellent written English communication skills\nProficiency in modern web tools like Google Docs and similar platforms\nHighly organized with a strong attention to detail\nComfortable adapting and multitasking in a fast-paced environment Additional Info\nJob Location: Remote\nJoin us to shape the future of software escrow! How to Apply\nPlease send an application that speaks directly to how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours. Address some of the work we do. Introduce yourself as a colleague. Feel free to respond in either Dutch or English.
