Implementation Specialist JZ941

XTM International

  • Rosario, Santa Fe
  • Permanente
  • Tiempo completo
  • Hace 1 día
XTM is a leading provider of advanced localization technology, helping global enterprises streamline and automate their translation and localization processes. Our cutting-edge platform, including XTM Cloud (translation management system), XTRF (business and vendor management solution), and Rigi (software localization solution), empowers organizations to expand into global markets faster and more effectively.Join a global leader in localization technology, trusted by renowned brands such as Volvo, Firestone, and FARFETCH. Our solutions, powered by AI, support over 220 languages and offer 40+ seamless integrations, enabling companies to reduce localization costs by up to 60%, speed up time-to-market by 80%, and increase output by 250%.We are looking for an **Implementation Specialist** in the **NASA region** to join our dynamic team and play a critical role in helping our clients harness the full potential of our platform.**Key Responsibilities**:- **Client Onboarding & Training**: Guide enterprise clients through the onboarding process, ensuring they understand how to best leverage XTM’s localization tools to meet their needs.
- **Solution Customization**: Collect and analyze customization needs and mediate communication between the Customization department and the Customer.
- **Project Management**: Lead implementation projects from kickoff to completion, ensuring timelines are met and any challenges are swiftly resolved.
- **Quality Assurance**:Evaluate post-implementation performance to ensure that the system is operating effectively and meets the predetermined outcomes.
- **Client Support**: Act as the main point of contact during the implementation phase, providing proactive support and troubleshooting technical issues.
- **Cross-Functional Collaboration**: Work closely with Sales, Product, and Engineering teams to ensure smooth delivery and to advocate for customer needs.
- **Client Success Monitoring**: Oversee and evaluate the success of the implementation, making recommendations for optimization and additional services as needed.
- **Continuous Improvement**:Gather feedback post-implementation for insights into further improvements and future enhancements.**Key Qualifications**:- **Experience**: 3-5 years of experience in software implementation, client onboarding, or technical project management (experience in localization or translation management systems is a must).
- **Technical Skills**: Familiarity with translation management systems (TMS), or software localization tools. Experience with APIs and integrations is an advantage.
- **Problem-Solving**: Ability to assess and troubleshoot technical challenges and provide tailored solutions.
- **Communication**: Excellent verbal and written communication skills to interact with clients and internal teams.
- **Project Management**: Strong project management skills with the ability to manage multiple projects and deadlines.
- **Languages**: Fluency in English.
- **Location**: Must be based within the NASA region (North America, South America).**What We Offer**:- A collaborative, global team environment with room for professional growth.
- The chance to work with cutting-edge technology that is shaping the future of localization.
- Training and personal development opportunities.
- Remote working.To be considered for this role, please send us an English version of your resume.

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