Hr Specialist - Global Support | Americas
Deel, Inc.
- Buenos Aires
- Permanente
- Tiempo completo
The HR Specialist will support global functions, the HR hotline, and urgent HR operational tasks while collaborating closely with regional HR teams.
This role is part of a global 24/7 HR team responsible for managing urgent and time-sensitive HR operational requests across multiple regions.
Responsibilities
Provide operational HR support for requests across multiple regions and time zones.
Manage and execute global HR operational tasks across the employee life cycle, ensuring accuracy and compliance with internal procedures.
Respond to and manage inquiries through the HR hotline and written communication channels, addressing EOR and client HR-related questions.
Manage and process operational requests while ensuring timely delivery within established SLAs.
Serve as temporary operational backup for country HR operations when coverage gaps occur.
Collaborate with country owners and team leads to ensure continuity of HR service delivery.
Participate in cross-functional initiatives and operational improvements as required.
Other ad hoc duties as required by the HR Experience department to support operational needs.
Qualifications
Minimum of 2+ years experience in HR operations, HR shared services, or a similar HR support role.
Fluent in English, and Spanish or Portuguese.
Ability to work flexible shifts, including evenings, weekends, and holidays, as part of a 24/7 global support model.
Demonstrated experience working in high-volume HR operational environments.
Experience working in a global HR environment supporting multiple regions or countries.
Proven ability to manage time-sensitive HR requests and operational tasks while maintaining accuracy and quality.
Excellent written and verbal communication skills.
Strong organizational and prioritization skills, with the ability to manage multiple tasks and meet SLAs in a fast-paced environment.
Experience handling HR helpdesk, HR hotline, or ticket-based support systems is highly desirable.
Experience with HR systems, case management tools, or HRIS platforms.
Must be located in one of these countries: Argentina, Mexico, Colombia or Costa Rica.
Benefits
Our workforce deserves fair and competitive pay that meets them where they are.
With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Stock grant opportunities dependent on your role, employment status and location.
Additional perks and benefits based on your employment status and country.
The flexibility of remote work, including optional WeWork access.
Equal-Opportunity Statement
Deel is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Accommodations
Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities.
If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation.
If you have difficulty accessing the form, please email at .
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