Contract - Salesforce Administrator (Remote, Argentina; Brazil; Chile; Colombia; Costa Rica; Mexico) (Buenos Aires)
Newsela
- Buenos Aires
- Permanente
- Tiempo completo
The Salesforce (SFDC) Administrator is responsible for owning aspects of our SFDC instance related to our end‑to‑end sales, customer success and customer support journey. You will be responsible for optimizing our sales motions and internal customer experience by enhancing our tools, processes and data. You’ll design, configure, and deploy innovative solutions in our SFDC instance and other tools in our Sales tech stack to deliver a best‑in‑class sales and customer success experience for our teams. You’ll manage a portfolio of projects, sprint items, “hot fixes,” and day‑to‑day tasks that are critical to ensure business continuity and growth. You’ll also collaborate with our Sales, Marketing, and Finance teams on cross‑functional initiatives to gather requirements, scope work, and execute on deliverables. You will serve as a functional owner of SFDC Sales, Service and CPQ components and work directly with business stakeholders, project managers, and analysts to understand business needs and transform those into functional and technical requirements which can be executed on. We will look to you as a trusted advisor in helping us maximize the benefits we derive from SFDC and our other Sales and Customer Success tools and help shape the evolution of our Sales and Support Tech stack.
Why You'll Love This Role
Reporting to the Manager of Customer Optimization Technology, you’ll be part of a team made up of training and sales enablement professionals, project managers, SFDC Administrators and Developers, and revenue operators who will work closely with you to ensure both individual and team success. You’ll get to work on projects and initiatives that impact all areas of our company and our end users. One week you may be working on developing tools and processes that enable our sales team to quantify customer goals; the next week you’re creating automation to get Newsela teachers answers to their support questions quickly and efficiently.
Kit Empleo