Manager, Client Strategy & Product Delivery - Remote Latam
Foxbox Digital
- Santa Fe
- Permanente
- Tiempo completo
We specialize in creating unique and innovative digital experiences, partnering with clients from startups to established brands.
Our team of engineers, designers, and strategists collaborate to deliver meaningful results.As the Manager, Client Strategy & Product Delivery at Foxbox Digital, you'll go beyond keeping the lights on — you'll own the client experience for our maintenance portfolio, ensuring we don't just fix problems but anticipate and prevent them.
You'll act as the trusted product partner for clients, translating needs into clear requirements, challenging assumptions, and surfacing better solutions.
Internally, you'll coach and upskill our developers, ensuring we consistently raise the bar on quality and client value.This role is client-facing, product-minded, and requires someone who can see the big picture, manage the details, and lead both clients and internal teams with confidence.This opportunity is fully remote and you can live anywhere in LATAM or Mexico, we are open to receiving applicants from anywhere in LATAM including but not limited to Brazil, Argentina, Dominican Republic, Colombia, as well as applicants living in Mexico.Year One Success Looks LikeClients aren't escalating to the CEO — they feel cared for, problems are fixed before they're noticed, and feedback is consistently positive.Maintenance projects run smoothly, with clear reporting and no surprises.You proactively present clients with solutions ("this broke, we fixed it, here's how we're preventing it in the future").
Internal developers are stronger because of your coaching and leadership.The CEO only needs to check in with clients quarterly, confident the work is handled end-to-end.ResponsibilitiesLead the maintenance product team to address bugs, deliver feature requests, and proactively improve client products.Serve as the primary product and consulting partner for assigned client accounts — translating client needs into product requirements, pushing back when necessary, and surfacing smarter solutions.Own the creation of PRDs and client-facing documentation with a strong product lens, ensuring clarity, feasibility, and alignment with goals.Coach and upskill developers on product thinking, client communication, and solution design.Anticipate issues before they become problems; communicate fixes and improvements proactively.Manage data integration (Jira, Float, client feedback, analytics) to produce meaningful insights for both clients and leadership.Drive consulting operations reporting (KPIs, SLAs, product health) to inform leadership decisions.Partner with engineering, QA, and design leads to ensure release readiness and product quality.Stay ahead of industry trends, AI-driven tools, and best practices to enhance client value and internal workflows.Requirements — Who You Are5+ years in project management, consulting, or client-facing operations, ideally in a digital agency or software environment.Strong experience leading cross-functional teams through bug triage, prioritization, and product delivery.Proven ability to think like a product manager: translating client requests into product requirements and presenting options, not just tasks.Track record of managing client relationships independently, with excellent communication and consulting skills.Comfortable pushing back and challenging assumptions when a better solution exists.Experience coaching technical teams and raising the bar on product and client outcomes.Strong organizational skills; can manage multiple accounts without dropping details.A curious, solution-oriented mindset — you don't wait for instructions, you bring answers.Eligibility to work in the LATAM region; fluent English required.Nice to HaveExperience with AI-powered tools (Gemini, ChatGPT, Claude, etc.).
Spanish language skills.Background in mobile or AI-driven applications.Familiarity with agile methodologies and digital agency operations.Understanding of QA processes and software release cycles.Diversity and InclusionFoxbox Digital is an LGBT company certified by the Illinois and National LGBT Chambers of Commerce.
We are committed to working with diverse and inclusive teams to continue building the digital revolution.
Foxbox is committed to the principle of equal employment opportunity for all and team members with a work environment free of discrimination and harassment.
All employment decisions at Foxbox are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Foxbox will not tolerate discrimination or harassment based on any of these characteristics.
Foxbox encourages applicants of all ages.PI277636670Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development and SalesIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Foxbox Digital by 2xGet notified about new Strategy Manager jobs in Santo Domingo, Santa Fe, Argentina.We're unlocking community knowledge in a new way.
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