Facilities Manager

• Oversee the delivery of comprehensive facilities services across your assigned portfolio, ensuring all operations align with established policies, procedures, and contractual obligations while managing vendor relationships and performance standards

• Serve as the primary escalation point for IBM client facilities issues across your region, building strong relationships while ensuring service level expectations are consistently met or exceeded through proactive communication and problem-solving

• Develop and manage facility operating budgets, track variances, prepare detailed spend reports, and identify cost-saving opportunities while managing annual budgeting processes, quarterly forecasting, and vendor payments

• Lead, recruit, supervise, and mentor your facility team to deliver extraordinary service, participating in performance management programs and fostering an environment that promotes teamwork, excellence, and personal growth

• Champion preventative maintenance programs to ensure system reliability, drive continuous improvement initiatives, and support the execution of small construction projects under $100K while collaborating with IBM representatives on annual capital planning

• Ensure compliance with all health, safety, environmental, and risk management policies while supporting account-wide initiatives including compliance reviews, audits, and training programs at the regional portfolio level

• Coordinate across multiple service teams including fitness, food services, transportation, security, and network operations to deliver seamless facility experiences while acting as a subject matter expert and JLL ambassador

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience demonstrating comparable competency in facility operations management

• Minimum of 5-7 years of progressive experience in facilities management, including at least 3 years in a leadership or supervisory capacity managing teams and budgets in complex commercial or corporate environments

• Demonstrated expertise in vendor management, contract administration, and service delivery oversight, with proven ability to hold contractors accountable to performance standards and manage scope changes effectively

• Strong financial acumen with hands-on experience developing and managing operational budgets, conducting variance analysis, preparing financial reports, and identifying cost optimization opportunities within facilities operations

• Comprehensive knowledge of health, safety, and environmental regulations applicable to facility operations, with proven track record of maintaining compliance and implementing risk management protocols

• Excellent client relationship management and communication skills, with ability to serve as primary point of escalation, manage expectations, and maintain professional composure in challenging situations

• Proficiency with facility management systems, budgeting software, and Microsoft Office suite, along with strong analytical and problem-solving capabilities to drive data-informed decision making

• Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or Project Management Professional (PMP) demonstrating commitment to the facilities management profession

• Experience working in corporate real estate environments or with major technology companies, particularly familiarity with IBM's operational standards, culture, or facility requirements

• Background in capital project planning and execution, including experience interfacing with clients on annual capital plans and managing construction projects from concept through completion

• Knowledge of preventative maintenance programs, building systems (HVAC, electrical, plumbing, life safety), and industry best practices for optimizing asset reliability and performance

• Experience with continuous improvement methodologies such as Lean, Six Sigma, or similar frameworks, with demonstrated success implementing efficiency initiatives that deliver measurable results

• Strong leadership and team development capabilities, including experience with performance management systems, coaching, and creating positive team cultures that drive engagement and retention

• Familiarity with benchmarking tools and processes used to compare facility performance metrics against industry standards and identify opportunities for operational enhancement

Jones Lang LaSalle