The Client Services Associate is the first point of contact for clients and it is responsible for liaising between Production and the client, completing the preflight of new projects, entering projects on PA and internal PD and sending projects to Production.DESCRIPTIONRespond to client requests for new project initiatives through our centralized technologyCollaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requestsInitiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completionEnsure that any pitfalls are addressed and resolved with the client before being submitted to the production teamWhere applicable, initiate some project specifics to set the production team/individual project up for successTake a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of serviceMonitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverablesServe as the central point of contact for and liaison between external client contact and internal production staffSet and fulfill client expectationsComply with all ISO regulations, processes and proceduresPotentially troubleshoot problem projectsUnderstand and abide by individual project instructions and effectively communicate to the production teamInvestigate client complaints where applicableDiscuss issues with clients and production staff and creatively problem solve to alleviate issuesComplete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisorSuperior written and spoken communication skills in EnglishExcellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of serviceEffective time management and ability to multi-task in a fast-paced environmentProficiency in Microsoft Office (Word, Excel, Outlook)Ability to work well with people from a variety of different backgrounds and cultures, being able to work independently and as part of a teamREQUIRED EXPERIENCE AND QUALIFICATIONSMinimum Bachelor’s degree or its equivalentExperience in customer serviceKnowledge of an additional language is a plusExperience coordinating projects and assignment of resourcesIn order to apply, please submit your CV in English
