Bussiness Process & Performance Analyst Home Based Argentina/Czech Republic/Serbia | KEP520
- Buenos Aires
- Permanente
- Tiempo completo
Location: Buenos Aires, B, Argentina
Job ID: 25100624OverviewSyneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.Job Responsibilities- Provides assistance on organizational projects and initiatives which may include:
- Training
- System deployments and/or enhancements
- Process development and documentation
- Validation activities which may include testing
- Assisting with data migrations- Participates in process improvements which may include:- Assisting in the redesign and improvement of business- Assist in problem identification and resolution which may include:- Monitoring operational indicators to identify and escalate critical business issues
- Exercising appropriate critical thinking/problem solving skills to identify and understand a problem, analyze and communicate impact, and bring to timely resolution- Provides accurate operational metrics for areas overseen by Global Operations Management which may include:- Extracting data from systems or applications
- Analyzing metrics and identify exceptions, erroneous data, gaps, trends, and improvement opportunities
- Communicating metric findings as necessary- Support end Users of process and system(s) which may include:- Responding to end user questions or requests by providing guidance and or resolution
- Identifying issues for escalation routing appropriately (to other team members, internal resources, external resources, etc.)
- Documenting support issues to ensure issues/requests are resolved- May assist with preparation and maintenance of end-user training materials and job aids
- Other Responsibilities:- Performs other work-related duties as assigned. Minimal travel may be required (up to 25%).
- Note: If there are additional responsibilities that are specific to an individual employee, department, country, or other grouping, please use the Job Description Addendum Template.#J-18808-Ljbffr
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