VIP Account Manager - XPY

Growe Talents

  • Buenos Aires
  • Permanente
  • Tiempo completo
  • Hace 8 horas
Join to apply for the VIP Account Manager role at Growe Talents.OverviewOur client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.Responsibilities- Build and manage long-term relationships with VIP customers, delivering personalized and exceptional experiences;
- Act as the primary point of contact for VIP clients, ensuring proactive communication about exclusive promotions, events, and offers;
- Develop and execute strategic retention plans, leveraging data and insights to enhance engagement and loyalty;
- Resolve high-priority client issues quickly and professionally, coordinating with internal teams to ensure top-tier service;
- Analyze VIP activity and betting behavior, identifying trends and opportunities to improve customer satisfaction and lifetime value;
- Collaborate with VIP CRM, BI, Customer Support, and Team Leads to optimize processes and share actionable customer insights;
- Ensure compliance with all gaming regulations and company policies in every interaction;
- Represent us at select VIP events, with openness to occasional travel.Experience you'll need to bring- Proven experience in Account Management, VIP Customer Management, or similar roles (iGaming or Sports Betting experience preferred);
- Strong analytical mindset and ability to interpret data, KPIs, and customer trends;
- Upper-Intermediate English (spoken and written) and Spanish;
- Proficiency with CRM systems, communication platforms, and reporting tools;
- Excellent communication, negotiation, and interpersonal skills;
- Customer-first mindset, capable of working flexible hours to support VIP needs and attend events when required.It\'s a perfect match if you have those personal features- Charismatic and emotionally intelligent, able to build genuine trust with high-value clients;
- Proactive, detail-oriented, and results-driven, thriving in fast-paced, high-touch environments;
- Strong organizational skills with the ability to manage multiple accounts and priorities;
- Motivated by impactful work, enhancing loyalty and retention while driving tangible business growth.Benefits- Health & Wellness Focus;
- Global Medical Coverage;
- Growth Opportunities;
- Benefits Programs (gym/stomatology/psychological service, etc.);
- Performance-Driven Rewards;
- Dynamic Work Environment.Seniority level- Entry levelEmployment type- Full-timeJob function- Sales and Business DevelopmentIndustries- Business Consulting and ServicesApply, and let your growth journey begin.#J-18808-Ljbffr

Kit Empleo