J-735] - System Support Engineer

Kapsch

  • Buenos Aires
  • Permanente
  • Tiempo completo
  • Hace 14 horas
Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.We are looking for a System Support Engineer to join our team!**Your responsibilities**:
Perform 3rd level analysis of incidents sent via a notification system within the SLA parameters agreed with the clientRequest and organize R&D; and SE support for high priority incidentsDevelop and implement workarounds for defects to maintain systems in operationsPerform preventive maintenance activities and monitor the systems in operation to ensure availability and stability.Organize and monitor change and hot fix deployments into systems in operationsCommunication interface between customer, 2nd line support and R&D;/PMOKeep contact to 2nd Level support and customer to clarify the incident / problem and inform about current statusCommunicate defects and change requests to PMO and R&D; using the defined tools and processes and monitor the completion of the tasksMonitor and report system stability and availability**Your profile**:
Advanced level of EnglishKnowledge of software analysis and programming techniquesKnowledge of aspects of the software engineering processKnowledge of software Integration & Testing techniques and toolsSQL ServerC#ITILUniversity Degree in Systems Analysis or Engineering or equivalent experience**Our offer to you**:
An interesting full-time position within a global renowned family owned companyExcellent working climateAn international working environmentOutstanding benefitsFair Job SearchThe employer can only request the information strictly necessary for the performance of the job offered.(Law 6471)

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