Event Technician, Audio Visual - (Part Time Casual) - Labor Pool, San Juan, Puerto Rico
Encore Global
- San Juan
- Permanente
- Tiempo parcial
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
\n\nCustomer Service\n\n
- Strives to exceed the expectations and needs of internal and external customers.
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- Maintains a positive relationship with all clients through effective communication.
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- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
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- Monitors events and checks in on customers throughout the day.
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- Understands and fosters the hotel/client relationship.
\n\nTechnical Ability\n\n
- Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
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- Handles equipment challenges and changes in a timely and professional manner.
\n\nSystems Knowledge\n\n
- Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
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- Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
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- Increases revenue by utilizing floor up-selling techniques.
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- Works with clients to finalize invoices.
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- Completes order entries in Navigator, as needed.
\n\nJob Qualifications\n\n
- High School Diploma required. Associate’s degree is preferred.
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- Internal applicants must meet/complete all training and certification requirements as determined by Encore’s General Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7
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- External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths
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- 1 year of customer service or hospitality experience is preferred.
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- 1 year of audio-visual experience or equivalent in an educational environment is preferred.
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- A valid driver’s license is required for team members that may operate Company vehicles.
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- Additional DOT requirements may need to be met if applicable.
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- Must be able to lift 50 lbs.
\n\nCompetencies\nDeliver World Class Service\n\n
- Hospitality
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- Ownership
\n\nDo The Right Thing\n\n
- Instills Trust
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- Safety Conscious
\n\nDrive Results\n\n
- Action Oriented
\n\nSee The Big Picture\n\n
- Tech Savvy
\n\nValue People\n\n
- Communicates Effectively
\n\nFor more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).\nPhysical Requirements\nTeam members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.\n\n
- Sitting: 2-3 Hours
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- Standing: 4-5 Hours
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- Walking: 4-5 Hours
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- Stooping: 2-3 Hours
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- Crawling: 2-3 Hours
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- Kneeling: 2-3 Hours
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- Bending: 2-3 Hours
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- Reaching (above your head): 2-3 Hours
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- Climbing: 0-1 Hours
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- Grasping: 4-5 Hours
\n\nLifting Requirements\n\n
- 0 - 15 lbs:* Continuously
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- 16 - 50 lbs*: Frequently
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- 51 - 100 lbs: Occasionally
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- Over 100 lbs: Occasionally
\n\nCarrying Requirements\n\n
- 0 - 15 lbs*: Continuously
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- 16 - 50 lbs*: Frequently
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- 51 - 100 lbs: Occasionally
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- Over 100 lbs: Never
\n\nAuditory/Visual Requirements\n
Kit Empleo