Live Operations Administrator - The Wessex Mint
Koin Limited
- Ezeiza, Provincia de Buenos Aires Buenos Aires
- Permanente
- Tiempo completo
This is an exciting opportunity to work with a fast-growing multi-brand e-commerce group headquartered in the UK, operating across the UK, USA, Canada, and Australia, and scaling towards £100 M in annual revenue.
The Live Operations Administrator plays a key role in supporting live shopping and auction events by managing and moderating real-time customer interaction, ensuring a high-energy, engaging, and commercially effective live experience.
This is a fast-paced, operational role ideal for someone who is highly responsive, detail-oriented, and comfortable working in real-time environments.
Key Responsibilities
Actively moderate live chat during auctions and live shopping events
Maintain high levels of chat activity to support the flow of the auction
Respond quickly and appropriately to viewer messages
Ensure chat remains relevant, positive, and aligned with brand tone
Prompt viewers to participate using proven engagement technique
Encourage passive viewers to become active bidders or participants
Welcome and onboard new viewers throughout the show
Reinforce urgency using prompts, countdowns, and call-to-action messaging
Highlight bidding activity and call out participants in real time
Support the host in maintaining a fast-paced, high-energy environment
Assist in driving momentum during key auction moments
Help build a strong sense of community within live audiences
Promote upcoming shows, announcements, and repeat attendance
Encourage ongoing engagement beyond individual events
Requirements
Excellent written English (clear, fast, and confident communication)
Ability to work a flexible shift schedule, including evenings and weekends
Strong attention to detail and ability to multitask in real-time environments
Comfortable working in fast-paced, high-pressure live settings
Strong typing speed and responsiveness
Ability to follow structured processes while adapting quickly when needed
Reliable internet connection and suitable home working setup
Ability to work independently in a remote environment
Desirable (Not Essential)
Previous experience in live chat moderation, customer support, or online community
Experience with live selling, auctions, or social commerce platforms
Familiarity with tools such as Shopify, Gorgias, or live streaming platforms
Experience working remotely within international teams
Interest in e-commerce, live shopping, or digital engagement
Benefits
$1,000 USD per month salary
Fully remote role (LATAM-based)
Full training provided on live systems and engagement techniques
Opportunity to work across multiple fast-growing D2C brands
Exposure to a rapidly growing live commerce function
Structured, process-driven role with clear expectations
Potential for progression within live operations and wider business functions
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