Software Engineer NW854

Dialpad

Buenos Aires
Permanente
Tiempo completo

Hace 10 horas

**Work Beautifully**Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry's most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world's most advanced AI Contact Center—Dialpad is completely transforming how the world works together.**Our People. Our Culture**At Dialpad, we believe that when the right people come together, anything is possible. We've created an incredible, passionate, and welcoming culture that truly makes Dialpad an amazing place to work. We also place equity, balance, and belonging at the heart of everything we do.At Dialpad, work isn't a place you go, it's a thing you do. And we don't just build products for anywhere workers—we _are_ anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to support our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their different perspectives and contributions.**Join The Movement**After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.**The team**Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they're able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you'll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.The Product Engineering, Contact Center team builds features of our cloud native contact center to give our SMB and enterprise customers the best and easiest experience for their customers. This full stack development team builds workflow features that enable contact center managers to configure functions in a way that is just right for their team, and provides key functionalities ranging from call dispositions, scorecards, coaching, task assignment, CSAT, screen capture, and more. The Contact Center team also works closely with other Product Engineering teams such as Analytics, Integrations, Billing, Call Features, and Voice Intelligence to ensure great end-to-end user experience.**What you will achieve****_ In your first 30 days:_**
- Set up your development environment
- Get to know a highly communicative and collaborative engineering team
- Complete the engineering onboarding program, including training videos and documentation
- Begin to get ramped up through hands-on starter projects such as building tooling, bugfixing, and developing a small feature in Talk, Contact Center, or Platform as part of gaining exposure to the work and members of other teams
- Learning
- Paired with a mentor to learn and ask questions
- Participate in standups to get to know your team and what they are working on**_In your first 60 days:_**
- Start implementing medium Contact Center features
- Receive mentorship and code reviews from your peers who love to work together, talk through projects, and help each other overcome roadblocks.**_By 90 days:_**
- Develop a deeper understanding of Contact Center concepts and the codebase
- Build features and gain more exposure to increasingly complex projects
- Work across team boundaries to actively to our shared component library used by all product engineers
- Contribute input on what the focus should be for upcoming stability/tech debt work
- Help mentor more engineers!**Who you are**As an experienced full stack engineer, you will own significant user-facing features that directly drive the experience of Dialpad's contact centre manager and agent users. Whether you bring a background of frontend, backend, or other engineering experience, you are a champion for customer experience and are driven to build features that are easy to use, maintain, and make our customers' lives easier.As part of the Contact Center team, you will have the opportunity to innovate with engineers, designers, and product managers on new features that continue to set us apart from legacy on-prem contact centers. You are also glad to provide input to make the development process better for the team and entire engineering organization.**What we're looking for**
- Experience with frontend and/or backend development using languages such as with JavaScript, Node.js, Python, Java, C#, Ruby, etc.
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