Digital Project Manager

• Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executives/Client Services to modify/correct project instructions/parameters as needed • Coordinate with Account Executives/Client Services to educate/advise clients regarding the best way to accomplish their goals for individual projects • Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed • Use computer assisted translation tools whenever possible to maximize consistency and profitability • Use appropriate reference materials/glossaries as needed to maximize consistency and quality • Communicate any issues/problems/delays/additional information to Account Executives/Client Services on an immediate basis and work to troubleshoot any issues that arise • Effectively liaise with other departments that are essential parts of the project workflow (for instance, Quality Managers, Desktop Publishing, etc.) • Effectively assess Keyword Research and Content Optimization projects and be able to provide quality checks to ensure keywords are appropriate for a given project's URL list.
• Perform a Final Eye quality check and issue a quality score for the Quality Manager prior to sending a job out • Return completed projects to Account Executives/Client Services/delivery platform on time or early • Bill projects completely and accurately within 24 hours of project completion, complying with all appropriate regulations and processes • Establish and maintain working relationships with contract linguists located around the world • Consistently give both positive and negative feedback • File compliance reports as needed for substandard work performed and work with Quality Assurance to impose appropriate financial sanctions in those cases • Investigate/resolve client complaints, problem solve and work with Quality Assurance/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated • Work to understand and be knowledgeable about the dedicated clients as well as vertical, including current events, business trends and industry leaders • Make recommendations to the manager on ways to improve any processes, etc. as part of TransPerfect's commitment to continual improvement • Provide assistance to others when able and as needed • Complete all other tasks that are deemed appropriate for the role and assigned by the manager/supervisor Required Skills Experience: • Excellent communication skills (both written and verbal) in English • Ability to effectively multitask in order to simultaneously execute multiple projects • Exceptional problem solving/critical thinking skills • Ability to maintain professionalism in all situations, especially under pressure and tight deadlines • Ability to effectively communicate and collaborate well with various teams to improve work quality and team productivity Experience and Qualifications: • 2+ years' experience as a project coordinator or project manager • Minimum bachelor's degree or its equivalent Desired Skills Experience: • Prior translation industry experience • Fluency in a foreign language • Experience working with Excel • Experience working with SEMRush and Google Ad Words a plus

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