XNP-935] - Manager Services Quoting

Ciena

  • Buenos Aires
  • Permanente
  • Tiempo completo
  • Hace 7 horas
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.As a Manager, Services Quoting at Ciena, you will be responsible for overseeing the annual maintenance renewal services quoting function and managing a team of quoting specialists. This role requires a strong understanding of services quoting processes, excellent leadership skills, and the ability to drive operational efficiency. You will collaborate with cross-functional stakeholders, ensure the accuracy of quotations, and support the sales team in meeting customer needs.ESSENTIAL DUTIES AND RESPONSIBILITIESQuoting Process Management: Oversee the end-to-end services quoting process, ensuring timely and accurate delivery of quotations to support the sales efforts.- Team Leadership: Manage and develop a team of quoting specialists, providing guidance, coaching, and performance management to drive individual and team success.- Pricing Analysis: Conduct pricing analysis, considering market trends, competitive landscape, and profitability targets, to ensure competitive and profitable pricing for services.- Customer Engagement: Collaborate with sales teams and engage directly with customers to understand their requirements, address concerns, and provide exceptional service throughout the quotation process.- Cross-functional Collaboration: Work closely with product line, finance, operations, commercial and legal teams to gather necessary information, ensure compliance, and address contractual requirements.- Quotation Review: Oversee the review process for quotations, ensuring accuracy, compliance with company policies, pricing guidelines, and contractual obligations.- Process Improvement: Continuously assess the services quoting process, identify areas for improvement, and implement changes to enhance efficiency, accuracy, and customer responsiveness.- Reporting and Analysis: Generate regular reports on quoting performance, key metrics, and trends, providing insights to support data-driven decision-making.- Stakeholder Communication: Effectively communicate quoting strategies, performance updates, and key initiatives to senior management and cross-functional stakeholders.- Training and Development: Provide training and development opportunities to the quoting team, ensuring their skills and knowledge are up to date.- Industry Knowledge: Stay updated on industry trends, emerging technologies, and best practices in services quoting, bringing innovative ideas and solutions to the team.SKILLS & QUALIFICATIONSEducation: Bachelor's degree in business, finance, or a related field. Advanced degree is a plus.- Experience: Minimum of 12 years of experience in services quoting, pricing, or related roles, preferably in the telecommunications or networking industry.- Leadership Skills: Proven experience in managing and developing teams, driving performance, and fostering a collaborative and high-performance culture.- Analytical Skills: Strong analytical and problem-solving abilities, with the ability to analyze pricing data, market trends, and customer requirements to drive pricing decisions.- Process Optimization: Experience in process improvement and automation, with a focus on enhancing efficiency, accuracy, and customer responsiveness.- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.- Customer Focus: Strong customer orientation and ability to understand customer needs, provide exceptional service, and build long-term relationships.- Technical Proficiency: Familiarity with networking concepts, services portfolio, and quoting tools/systems in the telecommunications industry.- Results-Driven: Proven track record of achieving targets, meeting deadlines, and driving operational excellence.- Adaptability: Ability to thrive in a fast-paced, dynamic environment and navigate through ambiguity and changing priorities.
- Benefits & Perks:
Full benefits, including executive medical plan (OSDE 410), dental, vision and life insurance.- Tuition reimbursement for Degree or Post-degree specialization.- Annual Bonus.- Periodic Market Adjustment.- Mobile phone paid plan- Yearly subscription to top Fitness & Gym franchise.- Flexible working hours.- Mentoring & Career development.- Free subscription to digital learning platform.
- _
Búsqueda laboral equitativa: El empleador solo podrá solicitarle la información estrictamente necesaria para el desempeño en el trabajo que se ofrece (Ley 6471 de la Ciudad de Buenos Aires)_
- _ Equitable job search: The employer may only request information strictly necessary for the performance of the job offered (Act 6471 of the

Kit Empleo