Staff Technical Program Manager (San Luis)

Upbound

  • San Luis
  • Permanente
  • Tiempo completo
  • Hace 14 horas
Upbound is seeking a Staff Technical Program Manager to join our Customer Experience organization. This is a senior individual contributor role serving our Strategic segment — Upbound's most complex, highest-value enterprise accounts, including Fortune 2000 companies deploying Crossplane-powered infrastructure control planes at scale.
This is not a project coordinator position. We are looking for a deeply experienced program leader who has navigated large enterprise organizations, earned the trust of VP- and C-suite stakeholders, and obsesses over the operational details that determine whether a complex technical program succeeds or stalls. You bring a builder's mindset — actively using AI tooling to automate program workflows, scale your impact across accounts, and help define what a world‑class post‑sales TPM function looks like.
In this role, you will:
Enterprise Program LeadershipOwn the end‑to‑end post‑sale engagement + account planning program for a portfolio of Fortune 2000 strategic accounts: From implementation kickoff through adoption, value realization, and renewal readiness
Design and maintain rigorous program governance: project plans, RAID logs, milestone tracking, and executive status reporting tailored to complex enterprise environments
Proactively surface risks, drive escalation paths, and resolve blockers before they become program‑threatening — keeping meticulous documentation that Fortune 2000 stakeholders expectExecutive Stakeholder ManagementServe as the senior post‑sale point of contact for VP- and C‑suite stakeholders, including VP Engineering, CTO, and VP Platform Engineering personas at large enterprise accounts
Lead Executive Business Reviews, onsite COE initiatives, and program health check‑ins. Translate infrastructure progress into business outcomes, risk posture, and ROI narratives
Navigate the organizational complexity of large enterprises: competing priorities, multiple business units, and shifting stake

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