(FF046) | B Senior Account/Ops Manager

Upcision

Argentina
Permanente
Tiempo completo

Hace 9 horas

OverviewUpcision is a B2B lead generation company that helps businesses connect with high-quality prospects. Our clients rely on us to deliver targeted leads that fuel their sales pipelines. We work with companies ranging from SMB to Fortune 500 that need a steady flow of qualified leads to grow.Role OverviewWe’re hiring a Senior Account/Ops Manager. This role blends client success, systems oversight, and hands-on process management related to client delivery. You will play a critical role in onboarding new clients, making judgment calls on lead quality, setting up and auditing lead flows, analyzing return data, and ensuring operational issues that determine successful outcomes are identified and resolved fast. Once clients are stabilized, you will be responsible for keeping them retained and growing their spend over time. If you\'re someone who thrives in a high-accountability environment and enjoys owning both client-facing and contributory workstreams, this role is for you.Key Responsibilities- Own and manage client onboarding from start to finish, including CRM testing, lead routing, expectations-setting, and early check-ins
- Evaluate and disposition inbound leads daily, deciding which are sales-ready to send directly to clients and which require further verification
- Set up and audit lead delivery workflows (e.g., into HubSpot, Salesforce, Zoho, etc.) to ensure leads are routed, received, and followed up on properly
- Act as a first point of contact for clients, fielding questions, ensuring adoption, and spotting red flags
- Monitor and process client lead return requests, push back on misuse where needed, identify patterns, and flag issues related to client misuse or internal breakdowns
- Track return reasons and usage metrics to recommend changes that improve lead quality and client results
- Troubleshoot delivery and setup errors (technical or process-based), coordinating with internal teams and clients as needed
- Recommend and implement improvements to reduce manual work and improve speed, clarity, and outcomes
- Maintain clean records on lead flow status, return tracking, client health, and account activity
- Support contract delivery, activations, and other operational handoffs when needed
- Own client retention by conducting regular health checks and ensuring ROI stays high enough to justify long-term partnership
- Drive account growth by identifying upsell opportunities, encouraging budget increases, and expanding relationships with accounts once early success is establishedWhat We\'re Looking For- Experience in client success, sales operations, or B2B account coordination
- Strong systems and process thinker who understands the 80/20 principle and can focus on leverage over motion
- Hands-on experience with CRMs like Salesforce, HubSpot, or Zoho (not just using them, ideally setting up or auditing automations and workflows)
- Sharp commercial judgment, able to quickly read intent in replies and decide whether a lead is truly sales-ready
- Comfort with fast-paced, ever-changing priorities and the ability to organize and self-prioritize without constant oversight
- Strong communicator with high attention to detail and a clear writing style
- Experience building playbooks, spotting inefficiencies, and improving process performance
- Familiarity with tools like Airtable, Slack, Apollo, or Zapier is a plus
- Bonus: experience auditing calls, enforcing SLAs, or reviewing lead-level outcomes
- Proven ability to retain clients and expand account budgets once ROI is demonstratedSeniority level- Mid-Senior levelEmployment type- Full-timeJob function- Sales and Business DevelopmentIndustries- Advertising ServicesReferrals increase your chances of interviewing at Upcision by 2xGet notified about new Account Operations Manager jobs in Argentina.#J-18808-Ljbffr

Kit Empleo

Postularse