Account Management & Customer Success With Msp Experience

Argentina
Permanente
Tiempo completo

Hace 11 horas

The OfferOpportunity within a company with a solid track record of performanceWork alongside & learn from best in class talentFantastic work cultureThe JobAn Account Manager (AM) or Customer Success Manager (CSM) plays a critical role in maintaining customer satisfaction, ensuring business growth, and optimizing internal processes.
This role bridges the gap between customers, vendors, internal teams, and leadership to foster strong relationships and operational excellence.Key Responsibilities1.
Customer Relationship & Account Management•Serve as the primary point of contact for assigned accounts, ensuring customer needs are met.

Maintain and update the Account Management Board, tracking active accounts, project status, and key customer insights.
Assist in Customer Security Risk Assessments (CSRAs) to ensure compliance and risk management.
Oversee the customer onboarding process fulfillment, ensuring a smooth transition from sales to service delivery.
Conduct regular Customer Satisfaction Surveys (CSATs) and follow-ups, identifying areas for improvement.
Develop strategies to increase customer retention, engagement, and contract renewals.2.

Procurement & Order Management•Manage the quoting process, ensuring pricing accuracy and alignment with customer requirements.

Oversee purchasing and procurement, collaborating with vendors for the best pricing and availability.
Track orders from initial quote to final delivery, ensuring timely fulfillment.
Issue and manage work orders, coordinating with internal teams to ensure service delivery meets quality expectations.
Ensure quality control through service coordinator oversight, verifying standards are consistently met.3.

Vendor & Supplier Management•Foster better relationships with vendors to create strategic partnerships and preferred pricing structures.

Oversee vendor management, evaluating supplier performance and negotiating contracts.
Implement a quality control framework to ensure vendor deliverables meet business expectations.
Develop a cohesive procurement strategy that aligns with company needs and customer demand.4.

Project Management & Operational Excellence•Lead cross-functional projects to streamline customer onboarding, procurement, and service delivery.

Maintain an organized birthday and milestone management system, enhancing customer and employee engagement.
Work closely with leadership to implement process improvements and strategic initiatives.Success Metrics & KPIs•Customer Retention Rate – Minimize churn and maximize long-term client relationships.
Net Promoter Score (NPS) – Measure customer satisfaction and likelihood of referrals.
Procurement Efficiency – Reduce costs while ensuring quality and timely order fulfillment.
Vendor Performance Score – Evaluate supplier reliability and product/service quality.
Training Completion Rate – Ensure all internal and external training programs are completed as planned.
Project Completion Timeliness – Track how efficiently projects are executed and deliveredThe ProfileThis role requires a proactive, detail-oriented, and customer-focused individual who can bridge the gap between sales, procurement, vendors, and service teams.

By ensuring operational excellence, strong vendor relationships, and high customer satisfaction, the Account Manager/Customer Success function will drive long-term success and company growth.The EmployerOur client is Miami's premier managed IT services providerSince 2011, Our client has been providing reliable, cost-effective technology solutions for small- and medium-sized businesses in Miami.

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