Client Delivery Manager (Buenos Aires)

Buenos Aires
Permanente
Tiempo completo

Hace 1 día

Requisition ID\nWork Area: Information Technology\nExpected Travel: 0 - 10%\nCareer Status: Professional\nEmployment Type: Regular Full Time\nCareer Level: T3\nHiring Manager: Jorge Marzolla\nRecruiter Name: Malena Pascuzzi\nWe are seeking an accomplished Senior SAP Professional with technical background to join our team as a Client Delivery Manager in our Buenos Aires, Argentina, location. You will be instrumental in delivering high-quality managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service delivery, working along with other roles in SAP.\nKey Responsibilities:\n- Serve as the primary contact for private cloud customers for delivery topics, technology discussions and other contractual entitlements for technical components as per contract.
- Establish good relationships with all customer-facing roles in SAP to provide One SAP experience.
- Be part of the SAP overall governance model set up for each customer.
- Active internal and external stakeholder management.
- Responsible for leading technical delivery and management of system landscape as a representative of SAP Enterprise Cloud Services.
- Accountability as the single orchestrator for End2End delivery from SAP Enterprise Cloud Services.
- Introduce managed services scope, roles and responsibilities as part of customer onboarding to establish and strengthen the partnership.
- Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
- Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
- Act as a trusted advisor in safeguarding and sharing innovation roadmap with the customer.
- Maintain close collaboration with ECS (Enterprise Cloud Services) Technical Operations to drive operational topics including ticket handling.
- Proactively add value to customer (business) through aligning VAT (virtual account team) initiatives
- Guide customers on key topics like Business Continuity, Security & Compliance.
- Maintain customer satisfaction through proactive issue mitigation and escalation management.
- Support customer critical situations and de-escalations
- Protect ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals and other revenue leakage possibilities.Education and Qualifications: \n- Bachelor’s degree or higher in Information Management, Information Technology, Computer Science, Computer Engineering, or related fields.
- High proficiency in customer communications and presentations.
- Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
- Proficiency in English is mandatory; Portuguese is a plus.Work Experience: \n- Strong hands-on experience of SAP Technical Administration with SAP Basis skills.
- Customer-facing SAP Technical Consulting experience.
- Experience in solution design, enterprise architecture, and SAP implementation it’s a plus
- Knowledge of SAP RISE or ECS experience is advantageous.
- Experience in technical project planning, implementation, and configuration it’s a plus.Skills and Competencies: \n- Strong background in SAP solutions, technology, and products, and cloud technology.
- Required ability to work effectively as part of a virtual, dynamic, and dispersed team. Mandatory.
- Good understanding of cloud architecture and IT technical infrastructure.
- Strong customer focus, networking, relationship-building, and problem-solving skills. Essential.
- Must have. Competency in managing multiple engagements.Preferred Skills: \n- Certifications in SAP Basis/Application/ABAP, Project Management, or Hyperscalers (Azure/AWS/GCP).
- Knowledge of Project Management, IT Service Management standards (e.g., ITIL (Information Technology Infrastructure Library) and methodologies for SAP IT operations.What You Bring: \n- High interest in cloud topics and motivation to learn.
- Excellent communication skills and experience in customer-facing roles
- Ability to switch communication styles for technical and non-technical audiences.
- Pro-active problem-solving attitude and customer-first mindset.
- Experience working in international and integral virtual matrix organizations#SAPECSCareers\nWe help the world

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