Azure Virtual Desktop (AVD) Support Analyst

Maxana

Buenos Aires
Autónomo
Tiempo completo

Hace 2 meses
Postúlese fácilmente

We are hiring an IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role supports a range of responsibilities typically associated with L1–L3 service desk environments, with actual scope aligned to individual experience and team needs. This is a hands-on role supporting end users who work primarily through AVD, following defined processes and runbooks. Experience supporting AVD environments is required; exposure to Nerdio is a plus.What You’ll Do

Provide L1, L2, L3 support (depending on skillset) for users accessing systems via Azure Virtual Desktop (AVD)
Troubleshoot login issues, session disconnects, performance problems, and application access
Support local laptops used primarily for AVD connectivity
Support AVD environments, including:

Session hosts and host pools
Golden image updates (following runbooks)
Software distribution to AVD hosts
Support user access and devices via:

Active Directory (AD)
Microsoft Entra ID (Azure AD)
Intune
Provide operational support for:

PrinterLogic
Mimecast
Zscaler
Perform daily checks, follow change processes, and escalate issues when required

Role Level & Growth PathThis role may be filled at different levels depending on experience. Some team members will focus on ticket resolution, while others may take on deeper troubleshooting, escalation support, or coordination responsibilities. Role level and scope will be discussed during the interview process.Requirements

Experience in Service Desk, IT Support, or Endpoint Support
Hands-on experience supporting Azure Virtual Desktop (AVD) or Windows 365
Experience with Nerdio is a plus, but not required
Strong Windows 10/11 troubleshooting skills
Familiarity with Active Directory and user account management
Comfortable working in structured, process-driven environments
Strong written and spoken English (B2 or above)

Benefits

Competitive pay
Fully remote
Clear scope and expectations
Hands-on experience with AVD and enterprise tools
Opportunity to grow into senior or lead support roles

Maxana