Technical Support Intern (N244)

• Provide first-level technical support to customers via email, chat, and phone.

• Troubleshoot and resolve software issues in a timely manner.

• Document customer interactions and technical solutions accurately.

• Assist in maintaining support documentation and FAQs.

• Collaborate with cross-functional teams to escalate and resolve complex issues.

• Analyze support data using Excel to identify trends and improvement opportunities.

• Participate in team meetings and contribute to process improvement discussions.

• Support onboarding and training activities for new users.

• Use AI Tools to enhance the Team´s Efficiency

• Currently pursuing a degree in Computer Science, Information Technology, Administration, Accountancy, or a related field.

• Strong verbal and written communication skills in English and Spanish.

• Basic to intermediate proficiency in Microsoft Excel (e.g., formulas, filters).

• Customer-focused mindset with problem-solving abilities.

• Ability to work independently and as part of a team.

• Prior experience in a technical or customer support role is a plus.

Kit Empleo