MPN-447 - IT Support Technician I - Buenos Aires
Interlaced
- Buenos Aires
- 18.000-22.000 $ pesos al año
- Permanente
- Tiempo completo
- We are cloud focused (but we will train you up if you don’t have all the necessary skills yet).
- We have professional development pathways throughout the organization with accompanying training programs.
- We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies.
- We are poised for significant growth in 2025 and beyond, and need you to help us do it!
- We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.**Requirements**:
Interlaced is looking to hire a contracted IT Support Technician I in Buenos Aires. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components.**Roles & Responsibilities**
- Acting as a key layer of Interlaced's support team you have a responsibility to clearly communicate your availability to IT Support Associates and schedule your client responsibilities proactively.
- Self-sufficient when taking proactive and reactive tickets. Only escalating to IT Support Technician II when a documented solution fails or Interlaced SLA is in jeopardy.
- Gatekeeper for Key Contact approval process and contact verification.
- Taking reactive support tickets to resolution and escalating, if needed. Working on proactive maintenance, internal initiatives, or personal education when not working with clients.
- Review and action on your Brightgauge dashboard KPIs for your performance (SLA, Resolution Time, Stale Tickets, etc).
- Develop knowledge of internal Interlaced systems and client facing technology solutions.
- Develop knowledge of Interlaced clients and Interlaced's service plans.
- Basic understanding of Interlaced's project offerings and how to identify areas of opportunity for Interlaced clients.
- Under direct supervision, working on assigned project tasks for assigned clients.
- Complete assigned training, shadowing, and identify areas of interest for future education.
- Provide training to IT Support Associates and new Interlaced employees.**This position is from the hours of 8:00am - 5:00pm Pacific Time (UTC -7 / -8), Monday through Friday excluding holidays.**Below are tools we work with at Interlaced and proficiency in several of these tools is preferred:- Meraki
- Ubiquiti
- MacOS
- Windows Desktop OS
- Microsoft Azure
- AWS
- Google Cloud Platform
- Microsoft 365
- Google Workspace
- Slack
- OneLogin
- Okta
- Jumpcloud SSO
- SentinelOne
- SPF
- DKIM
- DMARC
- DNS Filter
- Datto / Backupify
- Comet Backup
- BackBlaze
- Zoom
- Microsoft Teams
- RingCentral
- Addigy
- JumpCloud MDM
- Kandji
- Microsoft Intune
- Mosyle**Benefits**What we offer:- Competitive compensation ($18,000-$22,000 annual DOE) and open ended contract
- Cell phone and health & wellness reimbursements
- 5 paid Vacation days annually
- 16 paid Holidays annually - 6 fixed and 10 flexible
- 2 paid volunteer days annually
- Paid sick time
- Peer-to-peer bonus allowance
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