AI Specialist (Posadas)
Darwin AI
- Posadas, Misiones
- Permanente
- Tiempo completo
We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.
As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You'll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.
ResponsibilitiesRespond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction
Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements
Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions
Identify recurring issues and contribute to internal documentation and FAQs
Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience
Audit AI conversations to detect bugs or opportunities for improvement
Ensure that all critical feedback and issues are resolved within the SLARequirementsExperience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments
Strong troubleshooting skills and abi
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