Customer Success Manager - Latam (Reservoir & Digital Oilfield Leader) (Buenos Aires)
Tachyus
- Buenos Aires
- Permanente
- Tiempo completo
Experience Level: Senior / Principal (10+ years)**Role Purpose**We are seeking a Customer Success Manager to lead Tachyus’ Customer Success strategy in LATAM. This is a leadership-heavy, high-visibility role designed for a Technical Consultant-Manager hybrid who combines deep Reservoir Engineering expertise with strong digital oilfield, project leadership, and change-management capabilities.This role goes far beyond traditional “support” or “delivery.” You will act as a trusted digital transformation advisor, responsible for identifying, fitting, and accompanying operators through their end-to-end reservoir management digital transformation journeys—from first technical adoption to enterprise-scale operationalization.**Key Responsibilities**
- Executive Client Leadership & Digital Transformation Guidance_
- Serve as the senior technical and strategic authority for Tachyus’ most important LATAM accounts.
- Lead the definition of digital oilfield roadmaps, helping customers transition from traditional, siloed reservoir studies to closed-loop, operational reservoir management.
- Act as a trusted advisor to Reservoir, Production, and Asset Managers, as well as VP and C-level stakeholders, translating advanced physics-based AI models into business and operational outcomes.
- Lead executive-level workshops and steering committees, clearly articulating:- Value creation
- ROI
- Change impacts on workflows, governance, and decision cadence
- Ensure Tachyus solutions are fit-for-purpose within each client’s Field Development Plans (FDP), reserves management processes, and operational constraints.
- High-End Reservoir Engineering & Technical Oversight_
- Provide hands-on technical leadership across projects involving:- Reservoir management and surveillance
- Simulation-based forecasting
- Waterflood and EOR optimization
- Proxy / surrogate modeling
- Uncertainty quantification and optimization
- Challenge, validate, and contextualize complex dynamic models, including numerical simulators and fast physics-based AI models.
- Ensure technical rigor, predictivity, and defensibility of all results delivered to customers.
- Act as the final technical escalation point for complex reservoir or modeling questions.
- Software & Technical Stack
- Advanced fluency with industry-standard tools (Eclipse, Petrel RE, CMG, OFM, Sahara or equivalents).
- Strong understanding of model calibration, history matching, optimization workflows, and model uncertainty.
- Solid data analysis capabilities; SQL and/or Python experience is highly desirable.
- Program & Delivery Management (Strong Management Component)_
- Own end-to-end customer programs, managing scope, milestones, risks, and delivery quality.
- Lead cross-functional internal teams (Reservoir Engineering, Data Science, Product, Engineering).
- Use Jira and Confluence to enforce transparency, delivery cadence, documentation, and continuous improvement.
- Anticipate organizational, data, and adoption risks—and proactively mitigate them.
- Account Strategy, Adoption & Growth_
- Define and execute Customer Success Plans focused on adoption, embedded usage, and long-term value realization.
- Partner closely with Sales to identify expansion opportunities and convert technical wins into commercial growth.
- Drive renewals and minimize churn by ensuring measurable, defensible business impact.
- Actively help customers scale from pilots to enterprise deployments.**Required Qualifications & Skills**
- Seniority_
- 10+ years of experience in Reservoir Engineering, Reservoir Management, or Simulation.
- Exposure to both conventional and unconventional assets strongly preferred.
- Education
- Bachelor’s or Master’s degree in Petroleum Engineering, Reservoir Engineering, or Geosciences.
- PMP, Scrum, or advanced reservoir simulation certifications are a strong plus.
- Technical Excellence_
- Deep expertise in reservoir modeling, forecasting, and optimization.
- Ability to critically assess and challenge models—not just run them.
- Strong understanding of production mechanisms, recovery processes, and operational constraints.
- Digital Oilfield & Transformation Skills_
- Proven experience leading or supporting digital transformation initiatives in oil & gas.
- Strong intuition for where digital tools create value—and where they fail.
- Ability to guide customers through change, adoption, and workflow redesign.
- Management & Leadership_
- Strong program/project management and stakeholder management skills.
- Comfortable leading multidisciplinary teams without formal authority.
- Structured, organized, and execution-oriented.
- Communication_
- Exceptional executive communication and storytelling skills.
- Fluent in Spanish and English (mandatory).
- Able to communicate complex technical concepts clearly to non-technical executives.**What We Offer**
- Influence: You will be the face of Tachyus in LATAM, shaping how
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