Technical Support Analyst (Bahía Blanca)
Invgate
- Bahía Blanca, Provincia de Buenos Aires
- Permanente
- Tiempo completo
InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.
To support our continuous growth we are looking for a Bilingual Technical Support Analyst to join our team.
ResponsibilitiesProvide technical and functional support to clients worldwide through different channels such as email, tickets, and remote sessions (Teamviewer/Zoom/etc); check clients' configurations; suggest improvements and best practices to maximize the platform's efficiency; and work closely with the development and customer success teams to troubleshoot issues.QualificationsFluent in English and Spanish
Enjoy working with clients, providing top-level support
Think analytically
Have strong communication and troubleshooting skills
Have previous experience in technical support for software and/or infrastructure
Are tech-savvy
Having previous experience using InvGate products is a big plusBenefits
We offer real opportunities for professional development, fully covered English classes, technical training both in-house and at educational centers, top-tier health insurance, a fixed amount for purchases in the food sector, reimbursement for remote work, and extended vacation and paternity leave.
Our office is located in Belgrano, CABA. This position is Hybrid for those residing in the AMBA region, requiring office attendance at least twice a week.
How to apply
To apply, please submit your resume/CV through the standard InvGate application process.
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