Patient Support Program Business Partner
Healthcare Businesswomen'S Association
- Ramallo, Provincia de Buenos Aires Buenos Aires
- Permanente
- Tiempo completo
At Novartis Argentina we have #PassionForTransformingLives.
We lead with passion the evolution towards an equitable and sustainable healthcare system, empowering local talent, and refining the formula to support patients in transforming their lives.
We do this by focusing on our People, fostering Mastery at work and embracing the Evolution of our model.
Act as a strategic business partner to ensure excellence in the implementation and continuous improvement of Patient Support Programs (PSPs), maximizing patient experience impact and ensuring alignment with the company's priorities.
Job Description
Major Accountabilities
- Provide
to internal Novartis stakeholders, generating insights that enable
data-driven decision-making
.
- Create and deliver outputs and reports according to customer requirements, ensuring alignment with agreed SLAs.
- Ensure
of all deliverables, meeting deadlines and maintaining excellence standards.
- Define, monitor, and update
in collaboration with the team, enabling transparency and performance tracking.
- Oversee
and ensure effective execution of PSP activities.
- Drive
that enhance patient experience and operational efficiency.
- Actively collaborate in the creation and identification of
, while maintaining and updating Standard Operating Procedures (SOPs).
- Serve as the key
with cross-functional teams (Medical, Commercial, Market Access, Legal, Compliance, Finance, etc), ensuring alignment and governance.
- Guarantee that all PSP initiatives comply with local regulations, company policies, and ethical standards.
of patients enrolled in the PSP.
Minimum Requirements for Work Experience & Skills
Work Experience:
- 5+ years of experience in the pharmaceutical industry, ideally in Patient Support Programs, Customer Experience, Access, or Commercial roles.
- Proven track record in cross-functional collaboration.
- Experience of compliance frameworks and local regulations related to PSPs.
- Experience in vendor management
- Experience in healthcare system.
Ability to align PSP initiatives with company priorities.
Strong analytical skills to interpret KPIs and generate actionable insights.
Skilled in planning, execution, and monitoring of complex projects.
Ability to articulate PSP value across different audiences.
Strong interpersonal and negotiation skills.
Ability to identify gaps and propose innovative solutions.
Knowledge of digital tools to improve patient experience.
Ability to inspire, coordinate, and work within a matrix environment.
Languages:
Proficiency in English is required.
Skills Desired
Advertising Campaigns, Alteryx, Analytical Thinking, Brand Awareness, Business Networking, Curiosity, Digital Marketing, Email Marketing, Marketing Communications, Marketing Plans, Marketing Strategy, Media Campaigns, Process Documentation, Strategic Marketing
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