Associate Consultant, Client Renewal Specialist Rewards

Argentina
Permanente
Tiempo completo

Hace 2 días

Associate Consultant, Client Renewal Specialist - RewardsRequisition ID23140Country PhilippinesLocation type HybridState / Province ManilaCity Taguig CityAbout UsKorn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business—synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That's why the world's most forward-thinking companies across every major industry turn to us—for a shared commitment to lasting impact and the bold ambition to Be More Than.Korn Ferry Digital is a scaled product business unit within Korn Ferry that develops and sells our suite of talent products and HR technology, supporting clients across six solution areas:- Organizational Strategy
- Assessment and Succession
- Talent Acquisition
- Leadership and Professional Development
- Sales and Service
- Total RewardsOPPORTUNITY TO ENHANCE YOUR CAREER - It's about exceeding your potential.We are seeking a Client Renewal Manager to oversee a defined portfolio of enterprise accounts within our Tier-2 Enterprise segment. This a scaled and programmatic renewal motion with the following goals: drive high renewal rates , maintain regular and value-driven customer engagement , and collaborate with Client Directors, Customer Success and Field Marketing to identify upsell and cross-sell opportunities .This role is ideal for a relationship-centric, data-informed, and commercially savvy professional who thrives in a fast-paced environment and is passionate about helping clients succeed with digital talent solutions.KEY RESPONSIBILITIESClient Retention & Renewal Execution- Own the renewal lifecycle for a portfolio of 100+ enterprise clients under a defined revenue threshold.
- Ensure timely, accurate, and proactive renewal execution to meet retention targets.
- Identify potential churn risks early and develop tailored mitigation strategies.
- Collaborate with legal and finance as needed to finalize renewal agreements.Customer Engagement & Success Enablement- Conduct regular, high-touch interactions including onboarding, product refreshers, and business reviews.
- Ask layered, open-ended questions to understand and clarify customers' objectives and challenges beyond surface-level detail.
- Deliver consistent product education and guidance tailored to each client's objectives.
- Lead with solutions—not products—when making recommendations aligned to customer objectives.- Foster strong relationships with client stakeholders to drive adoption and long-term value realization.
- Act as the first point of escalation for customer issues and ensure prompt resolution.Commercial Growth & Opportunity Identification- Partner with Client Directors to identify and qualify upsell and cross-sell opportunities within accounts.
- Leverage client insights, usage data, and business needs to build compelling value cases.
- Maintain a strong understanding of Korn Ferry Digital's product suite and how it aligns with client priorities.Operational Discipline & Forecasting- Maintain up-to-date CRM data, activity logs, and accurate forecasting via Salesforce.
- Develop and regularly update a Territory

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