XGC716 - Senior Success Guide

Salesforce

  • Buenos Aires
  • Permanente
  • Tiempo completo
  • Hace 7 horas
Job CategoryCustomer SuccessJob DetailsThe role of the Senior Success Guide is crucial in helping to grow value and improve adoption. The Senior Success Guide will engage with customers across all account segments, delivering 1: many programs and 1:1 success guidance to all Premier customers from the Hubs. Senior Success Guides provide the right recommendation at the right time, enabling customer value realization at scale.The ideal Senior Success Guide is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. Using their product knowledge they deliver value to both customers and internal teams.**Responsibilities**:
Deliver 1:1 & 1:M Success Programs
Action Best Practice Insight
Product Education
Technical Advice
Adoption Guidance
Drive Guided Success Engagements
Support Success TeamsPreferred Qualifications & Skills
2+ yr Experience in Salesforce Service or Sales highly preferred
Functional and/or Technical Expertise
Consultative Communications
Solution-Focused Problem Solving
Project & Risk Management
Proficiency in English and (Portuguese or Spanish)Leadership Qualities
COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite
LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts
PASSION: Passionate about Customer Success and is a great listener
OHANA: Embodies Aloha culture and a team player that everyone enjoys working with and has a generous heart
TRUST: Ability to earn the trust of the customer and lives the company’s core valuesAccommodationsPosting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce welcomes all.

Kit Empleo