Vip Account Manager
Growe Talents
- Buenos Aires
- Permanente
- Tiempo completo
VIP Account Manager
role at
Growe Talents
.
Overview
Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment.
Creators of strategies that work and solutions that scale.
Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Responsibilities
Build and manage long-term relationships with VIP customers, delivering personalized and exceptional experiences;
Act as the primary point of contact for VIP clients, ensuring proactive communication about exclusive promotions, events, and offers;
Develop and execute strategic retention plans, leveraging data and insights to enhance engagement and loyalty;
Resolve high-priority client issues quickly and professionally, coordinating with internal teams to ensure top-tier service;
Analyze VIP activity and betting behavior, identifying trends and opportunities to improve customer satisfaction and lifetime value;
Collaborate with VIP CRM, BI, Customer Support, and Team Leads to optimize processes and share actionable customer insights;
Ensure compliance with all gaming regulations and company policies in every interaction;
Represent us at select VIP events, with openness to occasional travel.
Experience you'll need to bring
Proven experience in Account Management, VIP Customer Management, or similar roles (iGaming or Sports Betting experience preferred);
Strong analytical mindset and ability to interpret data, KPIs, and customer trends;
Upper-Intermediate English (spoken and written) and Spanish;
Proficiency with CRM systems, communication platforms, and reporting tools;
Excellent communication, negotiation, and interpersonal skills;
Customer-first mindset, capable of working flexible hours to support VIP needs and attend events when required.
It\'s a perfect match if you have those personal features
Charismatic and emotionally intelligent, able to build genuine trust with high-value clients;
Proactive, detail-oriented, and results-driven, thriving in fast-paced, high-touch environments;
Strong organizational skills with the ability to manage multiple accounts and priorities;
Motivated by impactful work, enhancing loyalty and retention while driving tangible business growth.
Benefits
Health & Wellness Focus;
Global Medical Coverage;
Growth Opportunities;
Benefits Programs (gym/stomatology/psychological service, etc.);
Performance-Driven Rewards;
Dynamic Work Environment.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Business Consulting and Services
Apply, and let your growth journey begin.
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