Service Readiness, Lead Specialist
- Buenos Aires
- Permanente
- Tiempo completo
**At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.**:
**With a competitive total rewards package, continuing education and training and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.**:
**Overall objective of the Role**The Project Manager is responsible for delivery of small scale, low impact Service Readiness projects. In the main the project scope will be to implement HR/Payroll services to clients but the scope will vary depending on the business requirements.Main Responsibilities**Delivery Key responsibilities**:- Manages the end to end project life cycle for Alight projects ensuring that delivery is in accordance with budget, timeline and is of the required quality standards to meet client expectations.
- Manages project deliverables, scope and expectations actively communicates and engages with sponsors, Project Boards, upper management and executives
- Interfaces independently with all functional and business areas/ groups affected by the project, including senior and/or executive management
- Works closely with Resource Managers to ensure adequate allocation of resources to projects is being managed
- Develops and tracks to detailed project plans, including schedules, cost estimates, resource plans, communication plans, risk mitigation plans and issue resolution plans
- Makes project decisions and recommendations to management about schedules, prioritization, and resource allocation with input from others as needed
- Communicates and reports status to executives and all other stakeholders e.g., Status Reports, Executive Briefings
- Employs project management best practice methodologies working within a framework that includes process definition, templates, tools and Alight standards
- Managing the project budget working closely with the finance team to manage and report on the project financials - including the estimates created during the funding process, the on-going allocation of financial resources and the regular reporting of the state of the project financials
- Monitors the project deliverables are within Alight’s standard delivery model and deviations are identified and reported
- Driving CR’s through changes to agreed standard/contract, mitigating any commercial risk
- Working with third party providers to deliver contractual commitmentsMain Accountabilities
- To ensure that compliance to Alight standards is adhered to across the projects being delivered
- To ensure that issues are escalated through the appropriate channels for support in resolution and to raise senior management awareness
- To share best practice and key learnings to support continuous improvement
- To deliver project reporting and maintain systems of information in accordance with Alight’s standardsKey Criteria to monitor performance
- Compliance to SR Standards including;
Completion of mandatory training, Time recording and approval, Adoption of Alight standard methodology Quality review and lessons learned process
- Customer Satisfaction (CSAT) outcomes
- Project Delivery Outcomes (Budget, Timeline, Quality Standards)Alight Core Competencies
- ** Be Accountable** - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook.
- ** Solve Problems** - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.
- ** Take Ownership** - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities.
- ** Be Client Centric** - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities.
- ** Be Effective** - Demonstrate knowledge of our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way.Service Readiness Competencies
- ** Commerciality -** Be commercially aware
- ** Technical - **Understand the technical solutions required to deliver
- ** Project Management**:
**Our commitment to Diversity and Inclusion**:
**Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represen
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