Soporte de Mesa de Ayuda Bilingue
- Buenos Aires
- Permanente
- Tiempo completo
Wed 19 to 00Thu 00 to 4 / 19 a 00Fri 00 to 4Sat 8 to 21Sun 8 to 21**_ Responsibilities: _**
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
- Work is reviewed periodically by Supervisor or Team Lead.**_ Education and Experience Required: _**
- High school education or equivalent. Typically requires 1- 3 years general experience, or equivalent combination of experience and college level education.**_ Knowledge and Skills: _**
- Superior skills in both written and verbal communication.
- Experience in customer facing role either remote or face to face.
- Problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e
- support, e-chat or similar.
- Familiarity with computer technology.
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
- Understands internal processes and tools.
- Knowledge of Knowledge Management Systems and appropriate documentation to the system.
Kit Empleo