Assurant is seeking a Customer Care Manager for our Contact Center.Do you enjoy motivating, developing, and leading others? Do you want a position where you can make a difference every day in the lives of our clients and have the opportunity to learn and grow in your career? Do you like variety and have the ability to multi-task and manage change? The Contact Center Manager position is responsible for planning, organizing, leading, controlling and coordinating the day-to-day activities of a team of contact center associates involved in providing services in the area of Hazard Outsourcing.The Contact Center Manager at Assurant plans, organizes, leads, controls, and coordinates the day-to-day activities of associates involved in providing services in hazard outsourcing.Successful candidates for the Contact Center Manager position will have demonstrated management competence and have an understanding of the mortgage banking and insurance industry processes. The Contact Center Manager will manage a multi-function team servicing specialty clients with complex processing needs. In addition, the Manager will also provide backup and support to operations management as needed. We offer an opportunity for you to grow your career and learn the mortgage banking and insurance industries. Note: Must be available to work a flexible schedule which may include evening and some Saturday hours.What are the requirements needed for this position?- Associate's degree and/or equivalent work experience is required.- +2 years of supervisory experience required.- Experience in mortgage servicing, customer service, retail banking or hazard processing is desirable.What other skills/experience would be helpful to have?- Excellent verbal and written communication skills.- An understanding of human resource policies and procedures.- Basic workflow management tools.- Well-developed interpersonal skills promoting team participation with assigned staff.- Motivational methods to improve and develop assigned staff.-- Ability to engage co-workers and peers in cross-functional teams.- Multi-task and perform to multiple goals/objectives.If you are an organized, detail-oriented problem solver who wants to lead and be part of a dynamic team, this is your opportunity!#AssurantTeamProudTipo de trabajo: PermanenteCiudad: Buenos AiresPaís: ArgentinaFecha de publicación: 20/8/25
