About Our ClientOur client is a specialized e-commerce consultancy helping brands maximize their performance on Amazon through data-driven strategy, operational excellence, and tight client partnerships. We work across marketplace advertising, listing optimization, and operational health to drive measurable results in conversion and growth.Their team values proactive ownership, critical thinking, and cross-functional collaboration. They are not an order-taking agency; they lead accounts like business partners. If you're tired of cleaning up someone else's tickets and ready to drive client growth with authority, this is the role for you.What Does a Seller Operations Manager Do (remote)This is a client-facing leadership role where you’ll own 8–12 Amazon accounts and lead a dedicated pod of analysts, copywriters, and creatives to drive operational results. You're not here to do task work, you're here to connect dots, propose strategies, and ensure execution.You’ll be the primary operational lead for your clients, responsible for:Diagnosing account health issues and spearheading recovery plansSurfacing growth opportunities in listings, content, or processesCoordinating with our ad strategists and design team to align on conversion strategyDelegating tasks to your analyst(s) and ensuring nothing falls through the cracksProactively briefing clients on what’s working, what’s not, and what comes nextThis role requires comfort with ownership, pattern recognition, and high-stakes communication.Candidates must be able to work standard business hours in USA/Mountain TimeResponsibilitiesAreaDescriptionStrategic OversightDevelop strategic quarterly plans for each client account and own the execution roadmapReview metrics weekly, identify inflection points, and drive improvement initiativesProactively initiate meetings when issues arise — don’t wait to be askedCross-Functional CommunicationAct as the bridge between seller ops and advertising — escalate any listing or inventory issues that impact PPCCollaborate with creatives (copywriters, designers) to optimize listing performance based on dataCoordinate internally to align campaigns, promotions, and conversion testing across departmentsClient OwnershipLead client calls with confidence, providing insight not just updatesTranslate operational challenges into strategic actions the client understandsCommunicate delays, blockers, and wins in a timely, transparent mannerTeam LeadershipManage a pod of 2–3 analysts plus copywriting and creative resourcesSet clear goals, delegate tasks, and ensure accountabilityMentor your team to think proactively and level up the overall standard across the seller ops departmentQualifications2–3+ years managing Amazon seller operations — listings, account health, catalog, FBA, etc.Excellent written and verbal English — you are the face of the agencyDemonstrated experience owning client strategy (not just executing assigned tasks)Strong understanding of how operations impact advertising (even if you don’t manage ads directly)Familiarity with Flat Files, Brand Registry, suppression types, stranded inventory, Amazon Experiments, etc.Project management mindset: you delegate, triage, and leadAbility to work independently and take initiative without daily hand-holdingComfortable working US business hours (EST) - Must be online during office hours (10a-6p)Nice to HavePrior agency or multi-account management experienceFamiliarity with tools like ClickUp, Google Sheets, Data Dive, Helium10Experience briefing or collaborating with ad strategists and designersBenefitsA competitive salary ranging from $1,600 to $2,000 per month (USD), based on experience and qualifications.Enjoy 15 paid working days (3 weeks) of vacation, providing a healthy work-life balance.This is a full-time role with 8-hour shifts, totaling approximately 40 hours per week.Candidates must be able to work standard business hours, Monday through Friday, to align with our United States clients.Work remotely with the option of a coworking allowance, offering flexibility and comfort in your work environment.Benefit from a casual and relaxed dress code, reflecting our modern and employee-focused company culture.Opportunity to grow into strategic leadership or team development roles
