Customer Success Manager (Vicente López)
JobHire.AI Ver todas las vacantes
- Vicente López, Provincia de Buenos Aires
- Permanente
- Tiempo completo
JobHire.AI is building a vertical AI agent that automates job search for professionals. We help thousands of users land interviews by finding, tailoring, and applying to jobs on their behalf — at scale and with precision. We're profitable, growing fast, and now entering a phase of deep product refinement and organic growth through exceptional UX and perceived value.
📈 35% MoM; top 1% in growth rate💰 Profitable from day one👥 40 people🚀 Investors: Deel Ventures, Daniel Gutenberg, Dave Waiser, Margulan Seisembayev, and other unicorn founders.
Mission
JobHire.ai is a personal AI agent for continuous professional development and happiness at work.
Why this role now?
As we scale, we don't just need more conversations - we need a smarter system. Customer is evolving from a purely manual support layer into a hybrid human + automation engine that drives activation, and retention revenue.
We're looking for a Customer Success Manager who can operate on two levels:50% hands‑on: talking to users, diagnosing friction, running human recovery
50% system‑building: automating recovery flows, improving Intercom logic, launching lifecycle campaigns, and continuously optimizing retention funnelsThis is not a \"senior agent\" role. This is a builder role.
What you'll do
1️⃣ Operate in the field (Customer‑facing layer):Run high‑impact conversations via chat and calls with at‑risk or high‑value users
Lead complex human recovery cases
Identify root causes of churn, dissatisfaction, and low activation
Gather structured feedback and convert insights into product/UX improvements2️⃣ Build the recovery & activation system (Automation layer):Design and optimize automated onboarding & recovery flows
Launch behavioral lifecycle campaigns (low activity, no interviews, etc.)
Configure and improve Intercom campaigns, triggers, segmentation, tagging
Improve messaging clarity, positioning, and perceived value
Experiment with A/B testing in activation
Kit Empleo