Customer Care Specialist (Buenos Aires)

Buenos Aires
Permanente
Tiempo completo

Hace 1 día

Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist\nWe are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The adecuado candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or online support is a strong plus.\nAbout the company:\nIt is a fast-growing brand developing several new green and sustainable products for eco-conscious consumers. Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair, offering its products in 6 countries (USA, Canada, Mexico, UK, Germany, and Japan). Besides the strong online presence, they also sell in 260+ physical stores and recently closed large distribution partnerships for state‑wide USA retail sales.\nKey Responsibilities:\n\n
- Respond to customer inquiries via email, live chat, and social media messages in a timely, friendly, and accurate manner.
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- Actively reach out to customers via social media platforms (e.g. Instagram, Facebook) and WhatsApp groups to share helpful content, product updates, and support.
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- Handle customer questions related to orders, shipping, product issues, warranties, and returns.
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- Marketplace reviews management: apply strategies to maximize positive reviews and minimize negative ones.
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- Brand reputation management: interact with potential customers in social media, Reddit and other platforms to lead positive conversations about the brand.
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- Look for opportunities to upsell or cross‑sell relevant products through helpful and personalized communication.
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- Accurately document all customer interactions in the CRM system.
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- Work cross‑functionally with inter

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