Digital Consumer Experience SR Manager Job Description Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®. At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. You’re not the person who will settle for just any role.\nNeither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.\nIn this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.\nIn this role you will: Define and execute the end‑user services strategy aligned with digital workplace, infrastructure, and security roadmaps. Establish global service standards, operating models, KPIs, and SLAs for end‑user infrastructure services. Ensure services meet experience, availability, performance, and compliance expectations across regions.\nOwn end‑to‑end service delivery for end‑user infrastructure services, including incident, problem, change, and service request management. Lead operational reviews, root cause analysis, and corrective actions for high‑impact or recurring service issues. Ensure operational readiness for platform upgrades, service transitions, and enterprise‑wide initiatives.\nOversee services supporting end‑user computing, workplace technologies, virtual desktop services, collaboration enablement, and executive/critical user support. Partner with engineering and EUX teams to ensure smooth lifecycle management, standardization, and modernization of services. Champion consistency, reliability, and usability across all end‑user touchpoints.\nDrive improvements in employee experience through service analytics, automation, self‑service, and proactive support models. Leverage insights from incidents, feedback, and usage data to reduce friction and improve service outcomes. Support adoption of AI‑enabled support and operational tooling where appropriate.\nLead strategic relationships with managed service providers, OEMs, and outsourcing partners delivering end‑user services. Ensure vendor performance, financial accountability, and continuous improvement. Coordinate globally distributed providers to deliver a unified, follow‑the‑sun support experience.\nLead, coach, and develop a globally distributed team of managers, service leads, and partners. Act as a senior point of contact for end‑user service performance, risks, and improvement initiatives. Communicate service health, trends, and outcomes to senior leadership with clarity and transparency.\nAbout You\nYou perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.\nTo succeed in this role, you will need the following qualifications: Required Qualifications 8+ years of experience in Digital Marketing, Technology, or Omnichannel Strategy. Proven experience leading global digital initiatives and working with distributed teams across markets. Strong expertise in SEO, including emerging trends such as AEO/GEO.\nStrong background in Social Commerce, especially TikTok.\nAdvanced\nEnglish for executive storytelling and stakeholder management. Ability to engage in technical & functional discussions (EMS, integrations, digital platforms). Strong influencing skills and experience engaging senior business stakeholders Data-driven mindset with the ability to connect digital pillars into an integrated strategy.\nExperience leveraging Generative AI for content and campaigns Preferred Qualifications Prior experience in digital agencies (highly valued).\nBackground in CPG/consumer goods Exposure to eCommerce Technology stacks (PDP, digital shelf, retailer media).\nExperience working with Asian markets (India preferred).\nExperience driving digital product innovation. Led by Purpose. Driven by You.\nTotal Benefits\nWe believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.\nFlex That\nWorks at Kimberly-Clark We believe great work happens when people come together with purpose. That’s why we offer a adaptable work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate w
