BAV-625] Remote IT Support Specialist
Genashtim
- Buenos Aires
- 1.927 $ pesos por mes
- Permanente
- Tiempo completo
- Assumes ownership for the coordination, investigation and documentation of customer and system incidents.
- Perform basic to medium level of diagnosis of problems and incidents and resolving them when appropriate.
- Interprets problems or errors and assesses the risk of events and escalates appropriately to protect client services.
- Properly document all problems, incidents, requests and follow
- up on all of these to ensure customer satisfaction.
- Execute test plans or scripts while developing and maintaining customer Service Level Agreements (SLAs), handling time and customer satisfaction.**Job Skill and qualifications**:- Ideally at least 1 year of work experience in technical remote PC support.
- Strong understanding and working knowledge of customer resolution management.
- Good and above average oral and written communications skills, ability to articulate, comprehend and express oneself in English, both oral and written.
- Ability to work as a team member.
- Ability to work creatively and analytically in a problem-solving environment.**Other Information**:- Stable wired internet connection with a minimum of 5mbps for download speed & 3mbps download, with a ping of not higher than 20ms.**Salary**: $1,927.00 per month**Experiência**:- Suporte de TI (preferencial)Idioma:- Inglês (obrigatório)
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