Support Specialist - Order to Fulfill (Buenos Aires)
SAP Group
- Buenos Aires
- Permanente
- Tiempo completo
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of integral commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.**About the team**:
TA**bout the role**:
As a Support Specialist for Order-to-Fulfill topics, your priority focus is on our internal customers - sales and customer success roles who require reliable, qualitative, accurate, and professional assistance on both transactional and business-related questions.You are a part of a team and expected to work efficiently within and across the organization - this means collaborating with direct and extended peers, but also understanding the network to build relevant relationships and knowhow. Furthermore, you will develop your process, technology, and business knowledge not only to resolve but also proactively position the topics you support.AW**hat you'll do**:
H- andling end-user inquiries - detecting the problem, troubleshooting, dispatching, and closing the issueW- orking in a multi-channel environment where support is provided via chat, call-out, and ticketing. You may engage in simple exchanges or more complex consultations based on your growing levels of expertiseE- xchanging best practices and following standard execution models to help our team be most efficientP- articipating in, contributing to, or hosting learning and networking activities to consistently grow knowhow and collaborationY- ou may contribute input and or take the lead of scope-related or process-related projectsW**hat you bring**:
C- ustomer-service attitude: polite, helpful, quality-oriented, and inquisitiveC- omfortable in working on repetitive (technical) tasks, with workflows or ticketing systems, adhering to SLAs.A- nalytical skills: asks the right questions to identify the best solution path.F- ast learner: curious and dedicated.C- loud knowhow, ideally with experience in Cloud sales processes, provisioning, or fulfillmentM- ultitasking/ prioritization skillsG- ood communication skillsW- orks well in virtual environments; knows how to build their network.F- luent in written + spoken English; Spanish or Portuguese is a benefit.E**ducation & Job Experience**:
E- ducation: Bachelor’s degree or equivalent working experience preferredC- areer: 5+ years of experience in Customer Support, Operations and/or Technical Support roleE- xperiences with Provisioning and Cloud Fulfillment processes or services as well as core sales solution will be a benefitB**ring out your best**W**e win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.**AI Usage in the Recruitment Process**For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.
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