Technical Support Agent Remote Work From Home
INFLUX INC.
- Posadas, Misiones
- Permanente
- Tiempo completo
At Influx, we provide ondemand customer service for brands and tech companies 247, every day of the year including holidays. Our remotefirst workforce spans multiple regions, ensuring seamless and efficient technical support to customers worldwide.
We are seeking a detailoriented, techsavvy problem solver with a strong technical background, API integration knowledge, and programming experience to join our growing Americas teamAbout the RoleAs a Technical Support Agent, you will
Diagnose and resolve technical issues for customers across various industries.
Support eCommerce platforms by troubleshooting system issues, integrations, and performance concerns.
Work with APIs, assisting customers in troubleshooting API integrations and system connectivity.
Assist with programmingrelated inquiries, including specific code troubleshooting.
Provide expert support on web development, technical issues, and debugging.
Communicate clearly and effectively via email and chat in fluent English.
Collaborate with team members to improve service delivery and knowledgesharing.
Ensure a positive customer experience by demonstrating patience, empathy, and professionalism.What Were Looking ForCore Technical SkillsAPI Integration Knowledge Understanding of how APIs work, debugging API errors, and helping customers resolve API connectivity issues.
Programming Skills Must know technologies and frameworks for troubleshooting and customer guidance.
Technical Proficiency Strong knowledge of IT troubleshooting, web technologies, and problem resolution.
ProblemSolving Skills Ability to diagnose issues quickly and implement effective solutions under pressure.
Time Management Ability to prioritize and handle multiple support tickets efficiently.
Knowledge Management Effective use of internal documentation and resources to resolve issues efficiently.
Continuous Learning Willingness to stay updated on emerging tech trends and best practices.
Soft Skills
Empathy Patience Ability to remain calm and professional while assisting frustrated customers.
Active Listening Fully engaging with customers to ensure their concerns are thoroughly understood.
Effective Communication Ability to explain technical concepts clearly to nontechnical users.
Positive Attitude A proactive and optimistic approach to customer interactions.
Cultural Sensitivity Ability to communicate effectively with customers from diverse backgrounds.QualificationsTertiary qualification in Information Technology, Computer Science, or a related discipline preferred but not required.
Experience in technical reporting and documentation.
Ability to multitask effectively while handling computerbased work and customer interactions.
1 year of experience in technical support or a helpdesk role is desirable but not required.
We strongly encourage applications from candidates who have both academic and professional experience in the field. Whether you have gained expertise through formal education, selflearning, or practical work experience, we value a diverse range of backgrounds and skillsHardware RequirementsMinimum Requirements
Processor Intel Core i5 or AMD Ryzen 5
RAM 8 GB
Storage 256 GB SSD
Display 15.6inch Full HD 1920 x 1080
Operating System Windows 10 or 11
Recommended Specifications
Processor Intel Core i7 or AMD Ryzen 7
RAM 16 GB
Storage 512 GB SSD
Display 15.6inch or larger Full HD screen
Operating System Windows 11
Additional Items
Webcam Microphone A highquality webcam and microphone for virtual meetings and team communication.What We OfferRemote Work Flexibility Work from home with a global team.
Professional Growth Be part of a fastgrowing company with opportunities for career advancement.
Supportive Work Culture Join a team that values fairness, collaboration, and innovation.
Exciting Client Exposure Work with leading tech companies in the USA, EU, and beyond.
Continuous Learning Gain new skills and training in an everevolving industry.About InfluxInflux is a fastgrowing company providing ondemand customer service solutions for global brands and tech companies. Our fully remote workforce ensures 247 technical support while leveraging data, training, and insights to deliver worldclass customer experiences.
If you have strong technical skills, experience with eCommerce or APIs, and a passion for problemsolving, wed love to hear from you
Apply Now
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