Sales Support Analyst (Buenos Aires)
Epson Ver todas las vacantes
- Buenos Aires
- Permanente
- Tiempo completo
In addition to the following Epson's policies and procedures, Principal accountabilities include, but are not limited to:- Customer order management - Full processing from order receipt to delivery, including exception handling and coordination with Sales, Credit, and Logistics.
- ZOODI maintenance - Daily resolution of order exceptions, follow-up on special instructions, and coordination with warehouses.
- Special pricing processing - Creation and audit of BIDs for specific regions (NOLA, Brazil).
- Special order management - Includes demos, employee sales, no-charge orders, intercompany transactions, software, rentals, and credit/debit notes.
- Returns processing (RMA) - Coordination with Logistics for pickup and receipt of returned products.
- Backorder management - Product allocation, coordination with Inventory Planning, and release of orders according to schedule.
- Customer service - Timely response to emails and calls, delivery of requested reports, and portal configuration.
- Account management - Investigation and issuance of credit and debit notes.
- Epson Partner Portal support - Training, troubleshooting, and assistance with tax-related topics (Brazil).
- Internal relationship management - Collaboration with other departments to meet objectives and ensure accurate deliveries.Main Requirements- 2+ years of experience in sales support.
- Bachelor's degree in Business Administration, Accounting, or Finance.
- Intermediate-advanced Excel knowledge.
- Basic SAP knowledge (Distribution Requirement Planning).
- Basic Power BI knowledge (preferred).
- Intermediate English (preferred).
- Strong communication and collaborative skills.
Kit Empleo