VH910] - Operations Manager

Buenos Aires
Permanente
Tiempo completo

Hace 1 día

**About the role**As the leader of Uber's Marketplace Operations team in Argentina, you will have a unique opportunity to shape and scale our platform across a dynamic, multi-sided marketplace. Your work will directly impact the experience of users, driving operational excellence and platform reliability.We're looking for a strategic and innovative operator with a passion for solving complex problems at scale. You should bring a strong track record of operational execution, cross-functional stakeholder leadership, and people management. You'll inspire and develop a team of talented Operations Managers while designing solutions that optimize the balance of supply and demand in one of the world's most sophisticated platforms.This is a high-impact role where you will craft and execute strategies that directly affect pricing, engagement, growth, and overall marketplace health.
- Lead and scale a high-performing, fast-paced operations team focused on delivering a best-in-class marketplace experience.
- Set the vision, strategy, and operational roadmap for the Argentinean Marketplace Operations org, aligning team OKRs with Uber's broader business goals.
- Drive operational excellence across the lifecycle - from acquisition to engagement and retention - optimizing reliability and efficiency.
- Collaborate cross-functionally with Product, Finance, Policy & Communications, Legal, Local and Central Operations teams to align on priorities and deliver results.
- Design and implement scalable solutions across key levers like batching, dispatch, pricing, and supply initiatives that improve the health of the overall marketplace.**What you'll need**
- 5+ years of experience in strategy, operations, consulting, analytics, finance, or technology.
- 1+ years of direct people management experience.
- Critical thinking and analytical rigour, as you will be dealing with data (reports, experiments, pricing models) and scaling processes.
- Experience with data-based decision-making - exercising good judgement in ambiguous circumstances, and effectively communicating across a diverse team.
- Strong Excel skills, other database experience helpful. Comfortable learning and using new software tools (e.g., SQL).**Bonus points**
- 5+ years of experience in operations, strategy, business development, or related fields, ideally with experience in high-growth or tech environments.
- Demonstrated success in leading complex, multi-stakeholder projects to completion.
- Strong business judgment, with a data-informed approach to problem-solving and decision-making.
- Deep understanding of platform dynamics and the ability to optimize across different sides of a marketplace.
- Passion for building and leading high-performing teams, fostering team culture, and driving career development.
- Excellent stakeholder management skills with experience in priorities alignment and trade-off proposals.
- User-focused mindset, constantly seeking to improve the overall experience for all platform participants.
- Comfort with ambiguity and thriving in fast-paced, constantly evolving environments.
- Ability to abstract from the day-to-day operations to design a high-level strategy for the team, while also diving deep into problem-solving when needed.

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